Client Success & Regional Operations (GCC & MENA)

Dwellfi, Inc.; Dubai; On-site; AED 280,000 - 420,000; Full time

Benefits offered by this job

Private health insurance

Visa assistance

Dubai office support

Job summary

DwellFi, a venture-backed AI company, is hiring an Associate / Senior Associate for Client Success & Regional Operations in Dubai. You will partner with the Regional Head GCC & MENA to drive client success, onboarding, and regional operational cadence for Dubai hub.

The role suits someone who thrives in a fast-paced startup and owns end-to-end client workflows. Candidates must be based in Dubai, UAE, and available to work from the Dubai office.

Qualifications

• 3–6+ years in B2B enterprise SaaS, fintech, or institutional services.
• Excellent written and verbal English communication with executive stakeholders.
• Must be based in Dubai, UAE and able to work from the Dubai office when required.

Responsibilities

• Own enterprise client success and post-sales execution.
• Lead end-to-end onboarding for asset managers, family offices, and fund administrators across GCC & MENA.
• Maintain account health, usage metrics, retention, and expansion.
• Coordinate cross-functional escalations with Product, Engineering, and Solutions teams.
• Support regional sales lifecycle activities and prepare proposals and DDQs.

Skills

Client Success

Enterprise SaaS

Onboarding

Account Management

C-level comms

English fluency

Regional ops

Tools

HubSpot

Salesforce

Notion

Slack

Gmail/Google Workspace

Job description

About DwellFi

DwellFi is the Sovereign Agentic OS for Private Markets.

About DwellFi

DwellFi is the Sovereign Agentic OS for Private Markets.

We build institutional-grade vertical AI that modernizes operational workflows for private equity, venture capital, real estate funds, and institutional fund administrators. By automating high-friction workflows - such as net asset value (NAV) reconciliations, LPA contract intelligence, capital calls, distributions, waterfall modeling, and due diligence - DwellFi delivers unparalleled accuracy, auditability, and speed across billions in onboarded assets.

As a high-growth, venture-backed enterprise AI company with global reach and SOC 2 Type II certification, we are expanding our presence in the GCC and MENA region. We are looking for an exceptional, driven operator to join our Dubai office and accelerate our regional growth.

The Role

We are hiring an Associate / Senior Associate – Client Success & Regional Operations to partner directly with our Regional Head, GCC & MENA.

In this role, you will sit at the center of regional execution, driving client success for institutional accounts, facilitating commercial growth, and managing the day-to-day operational cadence of our Dubai hub. This is an entrepreneurial, high-visibility role ideal for someone who thrives in a fast-paced technology start-up, combines strategic rigor with flawless tactical execution, and takes end-to-end ownership.

Note: Candidates must be currently based in Dubai, UAE and available to work from the Dubai office when required

Key Responsibilities

• Enterprise Client Success & Post-Sales Execution
• Institutional Onboarding: Lead end-to-end onboarding and implementation for asset managers, family offices, private equity GPs, and fund administrators across the GCC and MENA.
• Account Health & Retention: Act as the trusted primary liaison post-sale, conducting regular account health reviews, tracking usage metrics, and driving long-term retention and expansion.
• Workflow Optimization & Training: Guide client operational teams (CFOs, COOs, Heads of Fund Administration) through platform features, ensuring seamless integration into daily operations.
• Cross-Functional Escalation: Act as the voice of the regional customer, partnering closely with global Product, Engineering, and Solutions teams to resolve client inquiries rapidly.
• Commercial Enablement & Business

Development Support

• Pipeline Acceleration: Support the Regional Head across the enterprise sales lifecycle - from prospect mapping and outbound research to qualification and meeting preparation.
• Proposals & Due Diligence: Coordinate and draft high-quality submissions for enterprise RFPs, Due Diligence Questionnaires (DDQs), and vendor assessments.
• Proof of Value (PoV) Delivery: Help structure, track, and document client PoV engagements to demonstrate measurable operational ROI to prospective buyers.
• Regional Operations & Executive Enablement
• Executive Support: Provide direct operational leverage to the Regional Head, managing executive scheduling, briefing dossiers, regional travel itineraries, and agenda preparation for senior institutional meetings.
• Governance & Meeting Management: Draft structured meeting summaries, track follow-ups, and prepare crisp presentation decks for regional stakeholders and executive leadership.
• Regional Hub Operations: Coordinate local office administration, partner agreements, and general operational logistics in Dubai.
• Ecosystem & Brand Engagement
• Ecosystem Representation: Support active engagement within key financial centers and technology hubs (such as DIFC, ADGM, Hub71, and regional financial authorities).
• Events & Roundtables: Organize executive dinners, client roundtables, and DwellFi's presence at premier regional private equity and financial technology conferences.

What We Are Looking For

• 3-6+ years of relevant experienceacross B2B enterprise SaaS, fintech, management consulting, or institutional financial services.
• Proven track record in high-touch, client-facing roles (Customer Success, Implementation, Commercial Operations, or Business Development) working with sophisticated corporate or institutional clients.
• Startup mindset: Resourceful, proactive, comfortable navigating ambiguity, and capable of balancing high-level relationship management with granular operational details.
• Strong tech literacy: Ability to understand and articulate complex enterprise software, AI-driven automation, and data workflows with clarity.
• Flawless communication: Outstanding written and verbal English communication, with the ability to interface credibly with executive and C-level stakeholders.
• Location: Must be based in Dubai, UAE.

Added Advantages

• Prior domain exposure to private markets, alternative investments, or fund administration.
• Proficiency in Arabic (written and verbal) is an added advantage.
• Hands-on experience working directly with regional founders or senior commercial executives in a high-growth environment.
• Proficiency with modern enterprise stacks (HubSpot/Salesforce, Notion, Slack, Google Workspace).

What We Offer

• High Impact: Direct exposure to regional leadership and Tier-1 institutional clients across the world's most dynamic capital markets.
• Career Growth: A steep learning curve and rapid progression opportunities within a venture-backed, high-growth AI company.
• Competitive Package: Attractive compensation aligned with UAE market standards, performance incentives, and comprehensive private health insurance.
• Dynamic Culture: An ambitious, merit-driven team committed to building category-defining enterprise technology.

Skills: mena,customer onboarding,fintech,technology,enterprise,operations