Operations Manager

Ramee Group of Hotels; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Ramee Group of Hotels in Dubai seeks an experienced Operations Manager to lead daily hotel operations while delivering outstanding guest experiences. You will coordinate Front Office, Housekeeping, F&B, and Maintenance, drive guest satisfaction, and align activities with business objectives.

The role demands strong leadership, strategic planning, and a proven ability to manage budgets and teams. Fluency in English is required; Arabic or additional languages are a plus in a multilingual

Qualifications

• Solid leadership experience in hotel operations or senior hospitality management.
• Strong understanding of hotel management practices, guest services, and budget management.
• Excellent leadership, strategic planning, team management, and problem-solving abilities.
• Fluent in English; knowledge of Arabic or additional languages is an advantage.
• Knowledge of hotel operations, guest service management, and safety/compliance standards.

Responsibilities

• Oversee and manage the daily operations of the hotel, including Front Office, Housekeeping, Food & Beverage, and Maintenance departments.
• Ensure exceptional guest service standards and professionally resolve escalated guest concerns.
• Develop operational goals, manage departmental budgets, and control operating costs to improve profitability.
• Supervise staff performance, prepare work schedules, provide coaching, and promote an efficient working environment.
• Ensure compliance with hotel policies, health and safety regulations, and corporate operational standards.

Skills

Leadership

Guest services

Budget management

Operational planning

Team management

Problem solving

Education

Degree or Diploma in Hospitality Management

Hotel Management

Business Administration

Job description

Ramee Group of Hotels is urgently looking for an experienced Operations Manager to join its hotel operations team in Dubai, United Arab Emirates. This opportunity is ideal for a hospitality professional with strong leadership skills and a proven ability to manage daily hotel operations while maintaining exceptional guest experiences.

The selected candidate will oversee multiple hotel departments, ensure smooth operational performance, improve guest satisfaction, and support the property's overall business objectives. This role requires excellent operational planning, team leadership, and a commitment to maintaining high hospitality standards.

Key Responsibilities

• Oversee and manage the daily operations of the hotel, including Front Office, Housekeeping, Food & Beverage, and Maintenance departments.
• Ensure exceptional guest service standards and professionally resolve escalated guest concerns.
• Develop operational goals, manage departmental budgets, and control operating costs to improve profitability.
• Supervise staff performance, prepare work schedules, provide coaching, and promote an efficient working environment.
• Ensure compliance with hotel policies, health and safety regulations, and corporate operational standards.

Requirements

• Solid leadership experience in hotel operations or senior hospitality management.
• Strong understanding of hotel management practices, guest services, and operational budget management.
• Excellent leadership, strategic planning, team management, and problem-solving abilities.
• Fluent in English; knowledge of Arabic or additional languages will be an advantage.
• Strong knowledge of:
  • Hotel operations and guest service management.
  • Budget control, operational planning, and performance management.
  • Health, safety, and hospitality compliance standards.
• Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field