Operations Lead: Last-Mile & Community Ops (MENA)

Amazon; Dubai; On-site; AED 260,000 - 420,000; Full time

Job summary

Q-Express Documents Transport - G25 in Dubai seeks an Operations Lead to design and launch new business models across MENA, driving the fast delivery initiative and on-the-ground rollout of CommOps at all sites. You will partner with local management to implement policies, improve efficiency, and ensure safety and compliance.

In this highly visible role you will own the Community Issue Resolution workflow, manage stakeholder relationships, and proactively mitigate risks with site teams.

Qualifications

• High school diploma or bachelor's degree
• 1+ years in customer-facing environment, warehousing, logistics or manufacturing
• Fluent in Arabic (speaking, reading and writing)
• Fluent in English (speaking, reading and writing)

Responsibilities

• Drive on-the-ground rollout of CommOps standard work across AmazonNow and last-mile sites in their country.
• Own end-to-end Community Issue Resolution workflow: capture, assign, track, root-cause and prevent recurrence.

Skills

Arabic fluency

English fluency

Education

High school diploma or bachelor's degree

Job description

Q-Express Documents Transport - G25 in Dubai seeks an Operations Lead to design and launch new business models across MENA, driving the fast delivery initiative and on-the-ground rollout of CommOps at all sites. You will partner with local management to implement policies, improve efficiency, and ensure safety and compliance.

In this highly visible role you will own the Community Issue Resolution workflow, manage stakeholder relationships, and proactively mitigate risks with site teams.