Operations Head – Home Healthcare

Antons; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Antons in Dubai is seeking an experienced Operations Head to lead the day-to-day home healthcare operations in Dubai. The role covers patient onboarding, nurse and caregiver deployment, scheduling, staffing, service quality, client coordination, operational planning, and regulatory compliance.

The Operations Head will work with clinical and administrative teams to ensure safe, timely, and high-quality care at home, meeting DHA guidelines and industry standards.

Qualifications

• Bachelor’s degree in healthcare management, nursing, business administration is required.
• 10+ years of healthcare operations experience preferred.
• Strong knowledge of Dubai DHA requirements and regulations.

Responsibilities

• Oversee day-to-day home healthcare operations in Dubai.
• Ensure 24/7 home healthcare services and staffing.
• Coordinate patient onboarding, assessments, and care plans.
• Manage scheduling, workforce deployment, and staff performance.
• Ensure compliance with DHA requirements and company procedures.

Education

Bachelor’s degree in healthcare management

Job description

Job Title: Operations Head – Home Healthcare

Location: Dubai, UAE

Department: Operations / Clinical Operations

Employment Type: Full-time

Reporting To: CEO / Managing Director

Job Summary

We are looking for an experienced Operations Head to lead and manage the day-to-day operations of our home healthcare business in Dubai.

The ideal candidate will have strong experience in UAE home healthcare operations, including patient onboarding, nurse and caregiver deployment, scheduling, staffing, service quality, client coordination, operational planning, and regulatory compliance.

The Operations Head will work closely with the clinical and administrative teams to ensure that patients receive safe, timely, efficient, and high-quality care at home.

Key Responsibilities

1. Home Healthcare Operations

• Manage the complete day-to-day operations of home healthcare services.
• Ensure smooth delivery of 24/7 home healthcare services.
• Coordinate patient admissions, assessments, care plans, service commencement, and service continuity.
• Ensure appropriate allocation of nurses, caregivers, doctors, physiotherapists, and other healthcare professionals.
• Monitor daily schedules, shift coverage, replacements, leave, and emergency staffing requirements.
• Handle operational issues and ensure timely resolution.

2. Staff Management

• Recruit, onboard, train, and supervise operational and clinical support staff in coordination with HR and clinical leadership.
• Maintain adequate staffing levels based on patient requirements.
• Monitor staff attendance, punctuality, performance, and compliance with company policies.
• Coordinate orientation and competency training for newly recruited nurses and caregivers.
• Work with the Nurse Educator / Clinical Manager on staff competency and training requirements.

3. Patient & Family Coordination

• Ensure smooth communication with patients and their families.
• Handle escalations, complaints, service concerns, and urgent operational issues.
• Ensure patient requirements are communicated accurately to the assigned healthcare professionals.
• Monitor patient satisfaction and service continuity.
• Coordinate changes in care requirements, staffing, schedules, and service plans.

4. Scheduling & Workforce Management

• Oversee nurse and caregiver scheduling and deployment.
• Ensure appropriate staff are assigned according to patient needs and required competencies.
• Maintain backup resources for emergency replacement and staff shortages.
• Monitor overtime, shift changes, absenteeism, and manpower utilization.
• Ensure proper documentation of visits, shifts, and services delivered.

5. Quality & Compliance

• Ensure operations comply with applicable DHA requirements, UAE healthcare regulations, company policies, and approved clinical procedures.
• Support implementation and monitoring of SOPs and operational policies.
• Work with the clinical team on quality improvement and patient-safety initiatives.
• Monitor incidents, complaints, corrective actions, and service-quality indicators.
• Maintain proper operational records and documentation.

6. Business & Financial Operations

• Monitor operational costs and manpower utilization.
• Support budgeting and resource planning.
• Monitor service profitability and operational efficiency.
• Coordinate with the finance and commercial teams regarding quotations, service packages, billing issues, and outstanding operational matters.
• Identify opportunities to improve efficiency and reduce unnecessary operational costs.

7. B2B / Corporate Coordination

• Manage operational relationships with hospitals, clinics, insurance companies, corporate clients, and other healthcare providers where applicable.
• Coordinate referral and patient onboarding processes.
• Ensure service commitments to B2B clients are delivered according to agreed requirements.
• Ensure proper use of the company's healthcare management system/app for scheduling, patient records, staff deployment, documentation, and reporting.
• Monitor operational KPIs and prepare regular reports for management.
• Identify system/process gaps and coordinate with the technology team for improvements.

Key Performance Indicators

The Operations Head may be evaluated on:

• Patient service continuity
• Staff utilization and availability
• Patient and family satisfaction
• Complaint and escalation resolution
• Staff retention and absenteeism
• Compliance with operational and clinical procedures
• Response time to patient requirements
• Documentation accuracy
• Operational cost control
• Revenue and service utilization
• Quality and patient-safety indicators

Required Qualifications

• Bachelor’s degree in healthcare management, Nursing, Business Administration, or a related field.
• Minimum 10 years of healthcare operations experience.
• Minimum5-7years of UAE home healthcare experience is strongly preferred.
• Strong understanding of Dubai healthcare operations and applicable DHA requirements.
• Experience managing nurses, caregivers, doctors, physiotherapists, or multidisciplinary healthcare teams.
• Experience managing 24/7 home healthcare operations is highly preferred.
• Strong knowledge of scheduling, workforce management, patient coordination, and service delivery.
• Excellent communication, leadership, problem-solving, and organizational skills.
• Strong knowledge of healthcare documentation, quality management, and operational reporting.