Operations Director

NMC GROUP SERVICES.; Abu Dhabi; On-site; AED 881,000 - 1,542,000; Full time

Job summary

NMC GROUP SERVICES. seeks an experienced hospital operations leader to drive performance and growth, overseeing clinical services, finance, HR, procurement and administration in a UAE context.

The role demands strong governance, risk management, and commercial acumen, with a track record of building high-performance teams and delivering cost optimisation while ensuring safety and quality standards.

Qualifications

• Master's degree in healthcare administration or related field.
• 10+ years' experience in healthcare leadership.
• Experience in UAE healthcare environment is a plus.
• Strong commercial awareness and governance knowledge.
• Experience budgeting, forecasting and cost optimisation.
• Ability to build referral networks and stakeholder engagement.
• Experience supporting clinical quality and safety initiatives.

Responsibilities

• Develop and execute strategic plans to drive hospital performance and growth.
• Oversee hospital operations including clinical services, finance, HR, procurement, support services, and administration.
• Drive EBITDA targets and monitor KPIs, patient satisfaction, and service standards.
• Lead budgeting, forecasting, and cost optimisation.
• Ensure regulatory compliance and health and safety standards.
• Recruit, onboard, train, and retain staff.
• Collaborate with physicians and corporate functions to meet goals.
• Establish governance, risk management and business metrics.
• Foster high-performance culture and staff development.
• Coordinate capital and operating budgets and address variances.
• Develop community programs and stakeholder networks.
• Analyse audit and risk reports and implement corrective actions.

Skills

Commercial awareness

Revenue cycle management

High performance teams

Budgeting & forecasting

Governance & risk

Stakeholder engagement

Clinical quality & safety

Education

Master's degree in healthcare administration

Job description

• Develop and execute strategic plans to drive hospital performance and growth.

• Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care.

• Oversee and manage all aspects of hospital operations including clinical services, finance, HR, procurement, support services, and administration.

• Drive initiatives to achieve and exceed EBITDA targets in line with business objectives.

• Monitor and improve operational KPIs, patient satisfaction, and service delivery standards.

• Lead annual budgeting, forecasting, and cost optimisation efforts.

• Establish and enforce internal policies, protocols, and regulatory compliance standards.

• Ensure recruitment, onboarding, training, and retention of competent staff across functions.

• Promote a high-performance culture by coaching leaders, conducting performance reviews, and enabling staff development.

• Regularly review financial, clinical, and operational reports and recommend action plans to Regional SVP.

• Address risks and resolve complex issues related to operations, workforce, quality, or market competition.

• Uphold health and safety standards in all hospital functions.

• Ensure collaboration with physicians, medical staff, and corporate functions to meet business and clinical goals.

• Demonstrate an understanding of the UAE regulatory healthcare framework

• Demonstrate a strong understanding and the correct application of business metrics, governance and risk management

• Demonstrate an understanding of the importance of clinical matters and health and safety principles

• Demonstrate a strong commercial awareness

• Sound knowledge of revenue cycle management and processes

• To create and continuously maintain an enabling environment where people can develop and grow - establish a high performance management team

• To ensure that performance management indicators are in place for the management team

• Conduct and document annual performance conversations

• Identify and develop high potential talent for future succession

• Facilitate, develop, monitor and continuously update operational strategy for business development

• Identify potential feasible new services, motivate and implement effectively on approval

• Optimise existing service lines according to market needs and opportunities

• Continuous improvement of infrastructure and assets

• Pro-actively facilitate the recruitment and selection of physicians and independent doctors

• Analyse referral patterns and engage with stakeholders (internally and externally) to ensure a strong referral basis is established

• Continuous feedback and required consultation with corporate office to ensure that the strategic direction is supported

• Facilitate the implementation of community development programs with the applicable internal support services e.g. network marketing, marketing etc. and relevant external service providers

• Ensure that all operational functions, practices and processes are optimised and aligned with strategic initiatives

• Timeously compile capital and operational budgets; manage, monitor and address variances

• Ensure a healthy balance between cost management and expected quality standards to ensure clinical value is not compromised

• Proactively anticipate risks and address effectively

• Detailed analysis of audit and risk reports and corrective action taken as soon as possible

• Actively support clinical initiatives, for example antibiotic stewardship, infection prevention and control etc.

• Ensure that Clinical Committee activities are arranged and facilitated in a manner that would support continuous improvement of clinical outcomes

• Take accountability for and support the management of adverse events

• Accurately analyse data from different sources to ensure processes that support a good patient experience are optimised

• Co-ordinate relevant interventions to improve the patient experience

Desired Candidate Profile

• Master's degree in healthcare administration, Business Administration, or related field (preferred)
• 10+ years' experience in relevant healthcare role
• Experience working in UAE healthcare environment will be an advantage
• Strong commercial awareness
• Sound knowledge of revenue cycle management and processes
• Proven ability to lead and develop high performance teams
• Experience in budgeting, forecasting and cost optimisation
• Ability to apply governance, risk management and business metrics
• Strong stakeholder engagement and ability to build referral networks
• Experience supporting clinical quality and safety initiatives