Operations & Customer Experience Coordinator

AL SERKAL GROUP L.L.C; Dubai; On-site; AED 96,000 - 144,000; Full time

Job summary

AL SERKAL GROUP L.L.C. in Dubai is seeking an Operations Coordinator to handle inquiries in person, by phone and email, and to support day‑to‑day administrative tasks within the service center.

The role requires 1–3 years in operations coordination or customer service, strong English, and proficiency with Microsoft Office; CRM/ERP experience is an advantage, enabling cross‑department collaboration and efficient issue resolution.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Logistics or related field.
• 1–3 years of experience in operations coordination, customer service, or admin roles.
• Proficient in Microsoft Office with strong organizational and scheduling skills; CRM/ERP experience is a plus.
• Excellent English communication and cross‑department coordination abilities.

Responsibilities

• Handle customer enquiries and complaints.
• Respond to e-mails and phone calls.
• Manage the ticketing center.
• Record and follow up on VIP client service calls.
• Identify customer needs and provide solutions.
• Create monthly schedules for planned clients.
• Update route schedules with dispatcher feedback.
• Coordinate with internal departments and perform admin tasks.
• Identify priority issues and escalate when needed.
• Prepare meeting agendas and minutes.
• Publish monthly schedules to client division controller and dispatch service officer.

Skills

Customer service

English communication

MS Office

CRM/ERP experience

Education

Bachelor's degree

Tools

CRM/ERP systems

Job description

AL SERKAL GROUP L.L.C. in Dubai is seeking an Operations Coordinator to handle inquiries in person, by phone and email, and to support day‑to‑day administrative tasks within the service center.

The role requires 1–3 years in operations coordination or customer service, strong English, and proficiency with Microsoft Office; CRM/ERP experience is an advantage, enabling cross‑department collaboration and efficient issue resolution.