Operations Coordinator

Ava Global Logistics; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Ava Global Logistics in Dubai is seeking an Operations Coordinator for the Middle East & Africa region to oversee secure, cost-efficient transportation from booking to delivery confirmation. You will ensure compliance with internal and external regulations and manage shipments with accuracy and timeliness.

Ideal candidates have 3–5 years in logistics and strong English communication, with French preferred. The role emphasizes customer service, stakeholder coordination, and proactive process

Qualifications

• 3–5 years in logistics, freight forwarding, or supply chain in a global environment.
• Experience in customer-facing operations.
• Excellent English; French language skills preferred.

Responsibilities

• Apply company policies and procedures in day-to-day operations.
• Complete import and export activities per shipping process.
• Monitor en-route security from pickup to delivery.
• Coordinate with stakeholders to ensure smooth movement of Ava shipments.
• Provide high-quality customer service and ongoing improvement suggestions.
• Engage with clients and vendors as the brand ambassador for Ava.

Skills

Communication skills

English proficiency

French (preferred)

Vendor coordination

Quotation handling

Education

A Level

Graduate level education

Tools

MS Office Suite

Cargowise

Rate rules

Job description

About Ava Global www.thinkava.com:

Ava Global is a leading provider of secure logistics solutions, specialising in the global transportation of high-value assets, including banknotes, gold, and other valuable commodities. Committed to innovation, efficiency, and uncompromising security, Ava Global partners with some of the world's most trusted institutions to deliver tailored and reliable logistics solutions.

Role Overview:

The Operations Coordinator (Middle East & Africa) will be responsible for the efficient and cost-effective transportation of goods ensuring all handling activities based on the Shippers Instructions are completed in-line with all Internal & External Regulations. Managing the secure transportation process completely from booking of the consignment to pick up and delivery confirmation, ensuring on-time and accurate supervision of each shipment.

Key Responsibilities:

• Applies company policies, processes, procedures in day-to-day operations adapting to any changes in the established standards and procedures in support to the General Manager.
• Complete all Import and Export activities assigned to the shipping process efficiently and in compliance with procedures.
• Monitoring en-route security from pick up through delivery.
• Communicate and Coordinate with all stakeholders continuously in an efficient and effective manner to ensure smooth movement of Ava shipments and ensuring all concerns, discrepancies and emergencies are immediately raised with the General Manager and corrective actions taken.
• Provide great customer service.
• Continually look for areas of improvement to provide a higher level of customer service to Ava Global clients.
• Proactively communicate with all clients and vendors, being the brand ambassador for Ava and representing the business with a positive and friendly attitude.
• Support the quotation process.
• Contact and obtain quotations from vendors and update rates in the operating system, provide vendor quotes to sales team as and when requested.
• Actively communicate with new vendors to obtain timely quotations and negotiate rates where necessary.
• Coordination with finance for issuance of accurate customer invoices.
• Verification of accounts payable invoices and coordination/communication with finance for posting of invoices and vendor payments.
• Communicate with vendors on any invoicing issues to efficiently resolve discrepancies.
• Prepare operational reports and communicate vendor service issues to manager on a weekly basis.
• Uphold the integrity of the database comprising of vendor costs and information.
• Amend database information where applicable, escalating margin dilution or unplanned costs.
• Identify areas where inefficiencies or problems commonly occur and offer suggestions for process improvements.
• Carry out any special projects as assigned.

Qualifications and Experience:

• Minimum A Level Ideally educated to graduate level (preferred)
• At least 3-5 years’ Logistics, Freight Forwarding, Supply Chain experience occupying a similar role, overseeing, and managing the shipping process in a global environment.
• Proven track record in a customer facing operation ideally in the service sector.
• Possess strong communication skills with excellent proficiency in both written and spoken English along with a working knowledge of French would be preferred.
• Proficiency with MS Office Suite Knowledge of freight forwarding integrated digital platforms such as Cargowise Supply Chain Fundamentals, Rules & Rates and Advanced Cargo Tariffs.