Operations Control Room Supervisor

Al Khayyat Investments (AKI); Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Al Khayyat Investments (AKI) is seeking an Operations Control Room Supervisor in Abu Dhabi to lead 24/7 control room activities, oversee dispatch, manage field operations and ensure continuous service delivery. The role focuses on data validation, KPI tracking, and incident management within a regulated environment.

You will coordinate driver schedules, respond to emergencies, support audits, and ensure compliance with HSE standards while maintaining records and reporting performance trends to

Qualifications

• Bachelor’s degree or Diploma in related field.
• Minimum 5 years of experience in control room or fleet operations.
• Experience supervising operational teams in fast-paced environments.
• Knowledge of UAE labour regulations and HSE standards.

Responsibilities

• Supervise control room personnel and enforce procedures.
• Monitor vehicle dispatch, manpower allocation, and attendance.
• Track real-time field operations and service delivery performance.
• Manage driver schedules, working hours, rest periods, and leave.
• Coordinate emergency responses and incident management.
• Ensure data collection, validation, and reporting with documentation.
• Monitor HSE compliance and implement corrective actions.
• Track KPIs, SLAs, and contractual obligations.
• Oversee Vehicle Check Reports (VCR) and actions.
• Coordinate with fleet and maintenance teams for readiness.
• Verify permits, licenses, and approvals for service continuity.
• Support audits with accurate records and system integrity.
• Prepare operational reports and insights on trends.

Skills

Control room operations

Fleet monitoring

Field service coordination

Dispatch systems

GPS tracking

Workforce planning

Shift management

Incident response

KPI tracking

Stakeholder communication

Education

Bachelor’s degree or Diploma in related field

Job description

The Operations Control Room Supervisor is responsible for managing and overseeing all control room activities to ensure seamless 24/7 operational continuity, efficient resource utilization, and compliance with HSE, quality, and contractual requirements. The role plays a key part in monitoring operational performance, coordinating field activities, managing incidents, and ensuring effective service delivery.

Key Responsibilities:

• Supervise and lead control room personnel, ensuring adherence to operational procedures, performance standards, and service requirements.
• Monitor and coordinate vehicle dispatch, manpower allocation, and attendance management through ICSP systems.
• Track real-time field operations, fleet movements, and service delivery performance to ensure operational efficiency.
• Manage driver schedules, including working hours, rest periods, and annual leave, ensuring compliance with labour and safety regulations.
• Coordinate emergency response activities, ensuring timely escalation, communication, and effective incident management.
• Ensure accurate collection, validation, and reporting of operational data, including photographic evidence and supporting documentation.
• Monitor compliance with HSE standards through incident reporting, risk identification, and implementation of corrective actions.
• Ensure service quality by monitoring performance against KPIs, SLAs, and contractual obligations.
• Manage Vehicle Check Reports (VCR), ensuring proper documentation, review, and follow-up on required actions.
• Coordinate with fleet and maintenance teams to ensure vehicle readiness and report any technical, safety, or compliance concerns.
• Verify the validity and availability of operational permits, licenses, and approvals required for service continuity.
• Support internal and external audits by maintaining accurate records, documentation, and system integrity.
• Prepare operational reports and provide insights on performance trends, challenges, and improvement opportunities.

Key Skills:

• Strong experience in control room operations, fleet monitoring, and field service coordination.
• Good understanding of dispatching systems, GPS tracking, and operational monitoring platforms (ICSP or similar systems).
• Strong knowledge of workforce planning, manpower allocation, and shift management.
• Ability to manage emergency situations and coordinate incident response effectively.
• Strong reporting, analytical, and problem-solving skills.
• Knowledge of HSE practices, incident reporting, and risk management.
• Ability to monitor KPIs, SLAs, and contractual service requirements.
• Strong communication and coordination skills with internal teams, drivers, clients, and stakeholders.
• Proficiency in MS Office applications and operational reporting tools.
• Ability to work under pressure in a 24/7 operational environment.

Qualifications & Experience:

• Bachelor’s degree or Diploma in Operations Management, Logistics, Business Administration, Engineering, or a related field.
• Minimum 5 years of experience in control room operations, fleet operations, logistics, waste management, or similar service industries.
• Proven experience supervising operational teams in a fast-paced environment.
• Experience working with fleet tracking systems, dispatch systems, and operational management platforms.
• Knowledge of UAE labour regulations, HSE standards, and operational compliance requirements.
• Experience in managing drivers, field teams, and large-scale service operations is preferred.

Preferred Industry Experience:

Candidates from the following industries are preferred:

• Waste Management and Environmental Services
• Transportation and Logistics
• Fleet Management
• Facilities Management
• Oil & Gas Operations
• Construction and Infrastructure Services
• Emergency Response and Command Centre Operations