Operations Associate Grocery

Deliveroo; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Deliveroo UAE is seeking an Operations Associate to drive operational excellence in our on-demand grocery network. You will work hands-on to boost picker performance and uphold high service standards for our grocery experience.

The role requires significant field experience, strong problem-solving skills, and proficiency with mobile/tablet apps plus basic hardware troubleshooting. A UAE driving licence and own car are required for this field-based position.

Qualifications

• Significant experience (12 years) in grocery retail or delivery operations.
• Proven ability to conduct root cause analysis and implement practical solutions on-site.
• Familiarity with mobile/tablet applications and a strong ability to troubleshoot basic hardware issues.
• A UAE driving licence and access to your own car are required for this field-based role.
• Excellent interpersonal skills with the ability to train staff and collaborate with diverse store teams.

Responsibilities

• Performance Monitoring: regularly assess site performance using key metrics to identify accuracy issues.
• On-Site Training: train pickers on SOPs focusing on order prioritisation and customer-first execution.
• Root Cause Analysis: investigate dips, document findings and implement corrective actions.
• Hardware & Tech Support: check store tablets and printers, troubleshoot issues to keep operations running.
• Strategic Action Plans: create site-specific improvement plans with partner store managers.

Skills

Operational experience

Problem-solving

Technical literacy

Mobility

Communication

Tools

Mobile apps

Tablet applications

Hardware troubleshooting

Job description

Operations Associate

Join us in our mission to transform the way people shop and eat where impact innovation and growth drives everything we do. Our Commercial team sits at the centre of Deliveroos marketplaceshaping how we serve restaurants grocers and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies we take on big challenges that move the business forward. If you thrive in fast-paced commercial environments and want to influence the future of a global brandthis is the team for you.

Were looking for an Operations Associate to join our UAE this role youll help us ensure operational excellence across our on-demand grocery network working hands-on to improve picker performance and maintain the high service standards that define our grocery experience.

Get to know our Operations team what drives us how we work and what you can expect.

What Youll Be Doing

Youll be joining the Deliveroo ODG (On-Demand Grocery) team. We power ultra-fast delivery through a network of picker-operated stores combining technology and process excellence to ensure customers get what they ordered on time every time.

Heres what your day-to-day might look like:

• Performance Monitoring: Regularly assess site performance using key metrics like rejection rates and missing items to identify and resolve accuracy issues.

• On-Site Training: Train and upskill pickers on Deliveroos standard operating procedures (SOPs) focusing on order prioritisation and customer-first execution.

• Root Cause Analysis: Investigate performance dips document findings and implement corrective actions to prevent issues like cancellations from recurring.

• Hardware & Tech Support: Conduct regular checks on store tablets and printers troubleshooting hardware issues to ensure live operations never stop.

• Strategic Action Plans: Create site-specific improvement plans collaborating with partner store managers to ensure stock availability and efficient order preparation.

What Youll Need to Thrive

Essential

• Operational Experience: Significant experience (12 years) in grocery retail or delivery operations within a fast-paced environment.

• Problem-Solving Skills: Proven ability to conduct root cause analysis and implement practical solutions on-site.

• Technical Literacy: Familiarity with mobile/tablet applications and a strong ability to troubleshoot basic hardware issues.

• Mobility: A valid UAE driving licence and access to your own car are required for this field-based role.

• Communication: Excellent interpersonal skills with the ability to train staff and collaborate effectively with diverse store teams.

Nice to Have

• Experience working in a dark store or ultra-fast delivery environment.

• Advanced understanding of inventory management and stock accuracy metrics.

Why Join Us

At Deliveroo youll do work that matters solving real-world problems in a three-sided marketplace thats constantly evolving. Were food lovers problem solvers community builders and more brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day

Your work directly improves experiences for customers partners and riders.

Learn fast in an entrepreneurial environment

Work close to the market with autonomy pace and real responsibility.

Build a career not just a role

Stretch yourself develop new skills and grow as the business evolves.

Deliver together in an inclusive culture

Collaborative values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shineour interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash bringing together teams with even greater reach scale and ambition. Depending on your role you may collaborate with teammates systems and leaders across DoorDash and Wolt. Together were unlocking new possibilities as one global team.

Diversity Equity and Inclusion

At Deliveroo we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger more creative and better at what we do. Were committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age gender ethnicity disability sexual orientation gender identity socio-economic background religion or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles or if you require any reasonable adjustments during the recruitment process please contact our recruitment team at and well be happy to help ensure you have a fair and equitable experience.

Required Experience

IC