HOP Team Leader

Deliveroo; Dubai; On-site; AED 160,000 - 210,000; Full time

Job summary

Deliveroo is seeking a HOP Site Team Leader to join our UK operations, delivering lightning-fast grocery service across our HOP network. You will lead shift operations, supervise order fulfilment, manage stock integrity, and coordinate dispatch with riders to ensure fast, accurate orders.

The role requires strong leadership, excellent English communication, reliable attendance, and a hands-on approach to inventory and site standards.

Qualifications

• Leadership experience training associates and running shifts independently.
• Track record of hitting KPI targets in fast-paced environments.
• Hands-on approach to inventory management and site organisation.
• Excellent written and spoken English for collaboration with stakeholders and riders.
• Reliable with punctuality and a positive working culture.

Responsibilities

• Lead shift operations by prioritising tasks and guiding the team to meet site-wide KPIs.
• Supervise order fulfilment to ensure accurate, fast picking and packaging.
• Drive operational compliance by coaching on SOPs and health & safety checks.
• Manage inventory and stock integrity through replenishment and counts to minimise wastage.
• Oversee the dispatch process by coordinating with Deliveroo riders for smooth hand-offs.
• Maintain site standards with merchandising and a clean, organised environment.

Skills

Leadership

KPI targets

Hands-on

Communication

Reliability

Job description

HOP Site Team Leader

Join us in our mission to transform the way people shop and eat where impact innovation and growth drives everything we do. Our Commercial team sits at the centre of Deliveroos marketplaceshaping how we serve restaurants grocers and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies we take on big challenges that move the business forward. If you thrive in fast-paced commercial environments and want to influence the future of a global brandthis is the team for you.

We’re looking for a HOP Site Team Leader to join our UK this role youll help us deliver operational excellence in our rapid grocery sites ensuring customers get what they need in as little as 10 minutes.

Get to know our Commercial team what drives us how we work and what you can expect.

What You’ll Be Doing

You’ll be joining the Deliveroo HOP team. HOP is our speedy grocery delivery service managing a network of dedicated stores designed for lightning-fast picking and packing to serve the last-minute needs of our customers.

Here’s what your day-to-day might look like:

• Lead shift operations by effectively prioritising tasks and working alongside your team to achieve site-wide performance goals and KPIs.

• Supervise order fulfilment to ensure every basket is picked efficiently and accurately maintaining strict quality assurance and packaging standards.

• Drive operational compliance by coaching the team on standard operating procedures (SOPs) and ensuring all Health & Safety checks are diligently completed.

• Manage inventory and stock integrity through accurate replenishment temperature regulation monitoring and meticulous stock counts to minimise wastage.

• Oversee the dispatch process communicating professionally with Deliveroo riders to ensure a seamless hand-off and a positive delivery experience.

• Maintain site standards by upholding merchandising principles and ensuring a clean organised environment for all colleagues and external partners.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Demonstrated leadership capability with experience training associates and the confidence to run shifts independently.

• Proven ability to hit KPI targets such as pick times and accuracy within a fast-paced environment (e.g. Retail FMCG or Warehouse).

• Strong hands-on mentality with a detail-oriented approach to inventory management and site organisation.

• Excellent communication skills with proficiency in written and spoken English to collaborate with stakeholders and riders.

• A track record of reliability showcasing consistent attendance punctuality and the ability to foster a positive working culture.

Why Join Us

At Deliveroo you’ll do work that matters solving real-world problems in a three-sided marketplace thats constantly evolving. We’re food lovers problem solvers community builders and more brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day

Your work directly improves experiences for customers partners and riders.

Learn fast in an entrepreneurial environment

Work close to the market with autonomy pace and real responsibility.

Build a career not just a role

Stretch yourself develop new skills and grow as the business evolves.

Deliver together in an inclusive culture

Collaborative values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shineour interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash bringing together teams with even greater reach scale and ambition. Depending on your role you may collaborate with teammates systems and leaders across DoorDash and Wolt. Together we’re unlocking new possibilities as one global team.

Diversity Equity and Inclusion

At Deliveroo we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger more creative and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age gender ethnicity disability sexual orientation gender identity socio-economic background religion or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles or if you require any reasonable adjustments during the recruitment process please contact our recruitment team at and well be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious supportive teams we’d love to hear from you!