Mid Market Team Lead Dubai

Deliveroo; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Deliveroo in Dubai seeks a Mid Market Team Lead to grow and support mid-market restaurant partners, from local gems to national chains. You will lead a high-performing team of consultants who use data to drive partner success and scale our growth in the Dubai market.

You will join the Account Management discipline, leveraging data-driven analytics and industry insight to provide strategic value to partners. Expect a fast-paced, data-led environment with significant impact on partner outcomes.

Qualifications

• Leadership experience in a commercial role with a track record of managing and developing teams.
• Strong understanding of restaurant marketplace dynamics and partner growth drivers.
• Sharp commercial mindset for guiding negotiations and growth discussions.
• Analytical approach using data to inform segment-wide decisions.
• Excellent communication skills to influence cross-functional teams and external partners.

Responsibilities

• Lead and coach a team of Account Managers, setting clear priorities and performance expectations.
• Define and own growth strategy for the Mid Market segment, identifying risks and opportunities.
• Lead commercial negotiations to secure optimal outcomes for Deliveroo and partners.
• Drive adoption of Deliveroo's tools and features to help partners optimise their business.
• Drive operational excellence through regular performance reviews and scaling best practices.

Skills

Leadership

Market expertise

Commercial acumen

Data-led decision making

Stakeholder management

Job description

Mid Market Team Lead Dubai

Join us in our mission to transform the way people shop and eat where impact innovation and growth drives everything we do. Our Commercial team sits at the centre of Deliveroos marketplaceshaping how we serve restaurants grocers and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies we take on big challenges that move the business forward. If you thrive in fast-paced commercial environments and want to influence the future of a global brandthis is the team for you.

Were looking for a Mid Market Team Lead to join our Dubai this role youll help us grow and support our mid-market restaurant partnersfrom local gems to national chainsby leading a high-performing team of consultants who use data to drive partner success.

Get to know our Commercial team what drives us how we work and what you can expect.

What Youll Be Doing

Youll be joining the Account Management team. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our partners.

Heres what your day-to-day might look like:

• Lead and Coach: Manage and develop a team of Account Managers setting clear priorities and performance expectations to help them reach their full potential.
• Segment Strategy: Define and own the growth strategy for the Mid Market segment identifying risks and opportunities to stay ahead of the curve.
• Commercial Negotiation: Get hands-on with top-tier or complex partner negotiations ensuring we secure the best outcomes for both Deliveroo and our partners.
• Drive Tool Adoption: Empower your team to sell and implement Deliveroos suite of tools and features to help partners optimise their business.
• Operational Excellence: Drive consistency across your portfolio through regular performance reviews and the scaling of best practices across the team.

What Youll Need to Thrive

Essential

• Leadership Experience: Significant experience in a commercial role including a proven track record of managing and developing complex teams.
• Market Expertise: A strong understanding of restaurant marketplace dynamics and the drivers that lead to partner growth.
• Commercial Acumen: A sharp commercial mindset with the ability to guide high-level negotiations and strategic growth discussions.
• Data-Led Decision Making: A highly analytical approach to performance management using data to inform segment-wide decisions.
• Stakeholder Management: Exceptional communication skills with the ability to influence cross-functional teams and external partners at all levels.

Nice to Have

• Experience operating within the UAE or Middle East restaurant and food-tech landscape.
• A background in scaling sales or account management processes in a high-growth environment.

Why Join Us

At Deliveroo youll do work that matters solving real-world problems in a three-sided marketplace thats constantly evolving. Were food lovers problem solvers community builders and more brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day

Your work directly improves experiences for customers partners and riders.

Learn fast in an entrepreneurial environment

Work close to the market with autonomy pace and real responsibility.

Build a career not just a role

Stretch yourself develop new skills and grow as the business evolves.

Deliver together in an inclusive culture

Collaborative values-driven teams that support how you work best.

Our Global Structure

Deliveroo is now part of DoorDash bringing together teams with even greater reach scale and ambition. Depending on your role you may collaborate with teammates systems and leaders across DoorDash and Wolt. Together were unlocking new possibilities as one global team.

Diversity Equity and Inclusion

At Deliveroo we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger more creative and better at what we do. were committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age gender ethnicity disability sexual orientation gender identity socio-economic background religion or belief.