Editions Site Operations Team Leader

Deliveroo; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Deliveroo Editions Site Team Leader in Dubai leads the site operations, partnering with management to drive performance, safety, and efficiency across the delivery kitchen network. You will supervise dispatch, uphold food safety standards, and coach team members to follow SOPs in a fast-paced environment.

You will communicate with riders, contractors, and neighbours to ensure smooth site operations and maintain Deliveroo’s reputation as a market leader in delivery services.

Qualifications

• Proven leadership with training others and running shifts independently.
• Strong operational mindset with KPI delivery.
• Clear written and spoken English for diverse stakeholders.
• Able to adapt in a fast-paced, evolving environment.
• Experience supervising team timekeeping and breaks.

Responsibilities

• Lead and prioritise with site management to meet objectives.
• Oversee dispatch to ensure accurate order handling during peak times.
• Drive safety and standards with food safety checks and compliance.
• Coach for adherence to SOPs through supervision and coaching.
• Manage stakeholders—riders, neighbours, and contractors—to uphold Deliveroo’s reputation.

Skills

Leadership

Operational mindset

Communication

Adaptability

People management

Job description

Site Team Leader

Join us in our mission to transform the way people shop and eat where impact innovation and growth drives everything we do. Our Commercial team sits at the centre of Deliveroos marketplaceshaping how we serve restaurants grocers and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies we take on big challenges that move the business forward. If you thrive in fast-paced commercial environments and want to influence the future of a global brandthis is the team for you.

Were looking for a Site Team Leader to join our London this role youll support site management in achieving high performance maximising customer satisfaction and maintaining operational excellence within our Editions sites.

Get to know our Operations team what drives us how we work and what you can expect.

What Youll Be Doing

Youll be joining the Deliveroo Editions team. Deliveroo Editions are the worlds first delivery-only kitchens partnering with fantastic restaurants to help them connect with hungry customers through market-leading service and selection.

Heres what your day-to-day might look like:

• Lead and prioritise: Work closely with site management to achieve company objectives effectively prioritising tasks and delegating to the team during busy shifts.

• Oversee dispatch: Supervise the dispatch process to ensure the accurate handling of orders to riders minimising mistakes during peak periods.

• Drive safety and standards: Maintain high levels of food safety and compliance completing H&S checks to ensure a clean organised and legal site environment.

• Coach for compliance: Supervise adherence to standard operating procedures (SOPs) through robust supervision and impactful coaching of team members.

• Manage stakeholders: Communicate professionally with riders neighbours and contractors to uphold Deliveroos reputation and ensure smooth site operations.

What Youll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Proven leadership: Demonstrated experience in training others and the ability to run shifts independently.

• Operational mindset: A strong hands-on approach with a proven track record of consistently hitting KPI targets.

• Excellent communication: Good proficiency in both written and spoken English with the ability to communicate professionally with various stakeholders.

• Adaptability: Comfortable working and making decisions in a fast-paced evolving environment.

• People management: Ability to supervise team timekeeping and breaks while fostering a positive and cooperative working culture.

Why Join Us

At Deliveroo youll do work that matters solving real-world problems in a three-sided marketplace thats constantly evolving.

Were food lovers problem solvers community builders and more brought together by a shared drive to make things better. Working here you can expect to:

• Make a visible impact every day

  Your work directly improves experiences for customers partners and riders.

• Learn fast in an entrepreneurial environment

  Work close to the market with autonomy pace and real responsibility.

• Build a career not just a role

  Stretch yourself develop new skills and grow as the business evolves.

• Deliver together in an inclusive culture

  Collaborative values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shineour interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash bringing together teams with even greater reach scale and ambition. Depending on your role you may collaborate with teammates systems and leaders across DoorDash and Wolt. Together were unlocking new possibilities as one global team.

Diversity Equity and Inclusion

At Deliveroo we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger more creative and better at what we do. were committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age gender ethnicity disability sexual orientation gender identity socio-economic background religion or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles or if you require any reasonable adjustments during the recruitment process please contact our recruitment team at and well be happy to help ensure you have a fair and equitable experience.

If youre excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious supportive teams wed love to hear from you!