Onsite Fleet Service Administrator & Customer Support

AMS Group; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

AMS Group in Dubai is seeking a Service Administrator to manage daily service administration activities, maintain accurate records, and coordinate with customers and workshops on-site. The role supports fleet operations and requires strong communication and administrative skills.

You will use Microsoft Dynamics or similar systems to track work, prepare reports, and ensure timely completion while maintaining data confidentiality and high service standards.

Qualifications

• 3 years of experience in service administration or automotive aftersales.
• Fluent English with professional telephone and email communication.
• Strong computer skills including MS Office, spreadsheets, email, and business systems.
• Knowledge of Microsoft Dynamics or similar ERP/service-management systems is an advantage.
• High attention to detail and strong organizational skills.

Responsibilities

• Handle calls, inquiries, service bookings, estimates, approvals, and follow-ups.
• Coordinate service appointments and communicate vehicle status to customers.
• Create and maintain job cards, customer and vehicle records, service requests.
• Monitor open job cards and WIP, follow up to avoid delays.
• Provide back-end support for fleet operations, including service coordination and reporting.
• Prepare and submit weekly fleet operations reports.
• Prepare quotations, invoices, and reports as required.
• Use Microsoft Dynamics or similar systems to track job status and reporting.
• Identify missing information, data discrepancies, and system errors; escalate issues.
• Coordinate with technicians, service advisors, parts staff, and management.
• Maintain organized records and confidentiality of information.
• Follow up on approvals, estimates, parts updates, and delayed jobs.
• Support process improvements and other service-administration duties.

Skills

Communication skills

Administrative skills

Attention to detail

Multitasking

Education

Diploma in Business Administration or Office Administration

Tools

Microsoft Dynamics

ERP systems

Job description

AMS Group in Dubai is seeking a Service Administrator to manage daily service administration activities, maintain accurate records, and coordinate with customers and workshops on-site. The role supports fleet operations and requires strong communication and administrative skills.

You will use Microsoft Dynamics or similar systems to track work, prepare reports, and ensure timely completion while maintaining data confidentiality and high service standards.