Fleet Service Administrator – Onsite Operations (Dubai)

Abdulla Al Masaood and Sons Group (AMS Group); Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Abdulla Al Masaood and Sons Group (AMS Group) in Dubai is seeking a Service Administrator to manage daily service administration, maintain records, and coordinate with customers and the workshop onsite. The role requires excellent communication, strong administrative skills, and proficiency with computer systems such as Microsoft Dynamics.

You will handle bookings and status updates, maintain job cards, prepare quotations and invoices, generate weekly fleet reports, and support seamless workshop

Qualifications

• 3 years of experience in service administration, customer service, or automotive aftersales.
• Fluent spoken and written English with professional telephone and email communication.
• Proficient in Microsoft Office; knowledge of Microsoft Dynamics or similar ERP systems is an advantage.
• Diploma or equivalent qualification in Business Administration or related field preferred.

Responsibilities

• Handle incoming and outgoing calls, customer inquiries, service bookings, estimates, approvals, and follow-ups.
• Coordinate service appointments and communicate vehicle status and updates to customers.
• Create and maintain job cards, customer and vehicle records, and service requests.
• Monitor open job cards and WIP, following up to avoid delays.
• Provide back-end admin support for fleet operations and reporting.
• Prepare weekly fleet operation reports detailing service activities and vehicle status.
• Prepare quotations, invoices, and other admin documents.
• Use Dynamics or similar systems to track job status and reporting.
• Identify data discrepancies and escalate issues.

Skills

Customer service

Phone support

Data entry

Microsoft Office

ERP systems

Analytical skills

Education

Diploma in Business Admin

Tools

Microsoft Dynamics

Job description

Abdulla Al Masaood and Sons Group (AMS Group) in Dubai is seeking a Service Administrator to manage daily service administration, maintain records, and coordinate with customers and the workshop onsite. The role requires excellent communication, strong administrative skills, and proficiency with computer systems such as Microsoft Dynamics.

You will handle bookings and status updates, maintain job cards, prepare quotations and invoices, generate weekly fleet reports, and support seamless workshop