Onboarding Officer (Chinese)

Exinity; Dubai; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Competitive benefits

Job summary

Exinity is seeking an Onboarding Officer to oversee the full client onboarding lifecycle in Dubai. The role requires fluency in English and knowledge of KYC/AML standards, with strong analytical skills and cross-department collaboration.

You will process documents, verify identities, and ensure adherence to internal policies and regulatory requirements while coordinating with external partners for a smooth onboarding experience.

Qualifications

• Experience with CRM systems and client screening tools.
• Strong analytical and data analysis skills.
• High attention to detail and problem-solving abilities.

Responsibilities

• Process and verify onboarding documents ensuring accuracy and compliance.
• Manage onboarding journey ensuring KYC documents are collected and approved.
• Conduct client screening and background checks to prevent illicit registrations.
• Monitor OCR systems and automated tools for unusual activity.
• Coordinate with outsourced providers to ensure smooth onboarding.
• Communicate with internal departments for timely information transfer.

Skills

Advanced PC skills

MS Office

CRM systems

Data analysis

Communication

Stakeholder management

Tools

WC1 eSpear

CRM software

Job description

We are seeking a detail-oriented and proactive Onboarding Officer who is fluent in Russian and Chinese to manage and oversee the full client onboarding lifecycle. The successful candidate will ensure accurate document processing client screening and account approval within CRM systems while maintaining compliance with KYC and AML standards. This role requires strong analytical skills attention to detail and the ability to collaborate effectively across departments and external partners.

Key Responsibilities

• Process and verify client onboarding documentation ensuring accuracy authenticity and compliance with internal policies and regulatory requirements.
• Manage the full client onboarding journey ensuring all required KYC documents are collected reviewed and approved.
• Conduct client screening and perform background checks to prevent fraudulent abusive or illicit registrations.
• Monitor OCR systems and automated tools (robots) to identify unusual patterns or suspicious activity.
• Oversee the complete onboarding lifecycle and elevate issues or challenges to senior staff when required.
• Handle internal and external client inquiries related to the onboarding process via email and internal systems.
• Review and validate supporting documentation submitted by clients.
• Coordinate with outsourced service providers to ensure a smooth and efficient onboarding process.
• Communicate and collaborate with internal departments to ensure accurate and timely transfer of information.
• Identify and report any suspicious or unusual client activity to the relevant departments.
• Detect discrepancies or errors in client account verification and take appropriate corrective action.
• Maintain accurate records and documentation of all onboarding activities.

Qualifications :

Technical Skills

• Advanced PC user
• Proficiency in Microsoft Office tools
• Experience working with CRM systems and client screening tools (e.g. WC1 eSpear)
• Strong analytical and data analysis skills

Core Competencies

• High attention to detail
• Problem identification and problem-solving abilities
• Strong communication skills
• Relationship building and stakeholder management
• Collaboration and teamwork
• Customer and client-focused mindset
• Empathy and emotional intelligence
• Goal-oriented and self-motivated
• Strong focus prioritization and time-management skills
• Commitment to continuous learning and professional development

Language Requirements

• Fluency in Englishand Chinese (spoken and written) is mandatory

Additional Information :

BENEFITS & PERKS

We believe in fairly compensating all our peoplebyproviding them with a world-class health insurance planand a range of both core benefits and flex benefits for individual preferences.You will receive:Discretionary performance related bonus

• PersonalizedFlex-Benefits

• A focuson your wellbeing including talks and access to self-developmenttools.

• Medical insuranceforemployees.

• Comprehensive leave package of40 daysinclusive of Public Holidays

Exinityis an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender sexual orientation marital or civil partner status gender reassignment race colour nationality ethnic or national origin religion or beliefdisabilityor age.

Remote Work :

No

Employment Type :

Full-time