On-Site PACS/RIS/VNA Engineer — Dubai

Agfa; Dubai; On-site; AED 167,000 - 234,000; Full time

Benefits offered by this job

International European organization

Competitive salary and benefits

Training and career development

Professional team environment

Job summary

Agfa HealthCare in Dubai is seeking a Resident Engineer (PACS/RIS/VNA) to deliver on-site technical services, perform maintenance, and resolve issues across healthcare IT systems in hospital environments.

You will collaborate with customer teams, provide hands-on support, troubleshoot complex problems, and ensure service continuity while following contractual SLAs. Opportunities to upsell Agfa Services and Products will be identified and coordinated with the Sales team.

Qualifications

• Requires 2–5 years in a technical customer support role in healthcare/IT
• 1–2 years in RIS/PACS is advantageous
• Experience interfacing with internal/external customers in a service process
• Experience troubleshooting and addressing customer concerns is required

Responsibilities

• Escalate issues to 2nd/3rd line support when needed
• Perform preventive and corrective maintenance on equipment
• Assist customers on-site and remotely with technical questions
• Identify opportunities to upsell Agfa Services and pass to Sales

Skills

Analytical skills

Communication skills

Customer service

IT helpdesk

Networks

VMware

Remote connectivity

Security

Oracle

MS SQL

DICOM HL7

Multitasking

English fluency

Tools

Oracle

MS SQL

VMware

Job description

Agfa HealthCare in Dubai is seeking a Resident Engineer (PACS/RIS/VNA) to deliver on-site technical services, perform maintenance, and resolve issues across healthcare IT systems in hospital environments.

You will collaborate with customer teams, provide hands-on support, troubleshoot complex problems, and ensure service continuity while following contractual SLAs. Opportunities to upsell Agfa Services and Products will be identified and coordinated with the Sales team.