Resident Engineer ( PACS RIS VNA )

Agfa; Dubai; On-site; AED 167,000 - 234,000; Full time

Benefits offered by this job

International European organization

Competitive salary and benefits

Training and career development

Professional team environment

Job summary

Agfa HealthCare in Dubai is seeking a Resident Engineer (PACS/RIS/VNA) to deliver on-site technical services, perform maintenance, and resolve issues across healthcare IT systems in hospital environments.

You will collaborate with customer teams, provide hands-on support, troubleshoot complex problems, and ensure service continuity while following contractual SLAs. Opportunities to upsell Agfa Services and Products will be identified and coordinated with the Sales team.

Qualifications

• Requires 2–5 years in a technical customer support role in healthcare/IT
• 1–2 years in RIS/PACS is advantageous
• Experience interfacing with internal/external customers in a service process
• Experience troubleshooting and addressing customer concerns is required

Responsibilities

• Escalate issues to 2nd/3rd line support when needed
• Perform preventive and corrective maintenance on equipment
• Assist customers on-site and remotely with technical questions
• Identify opportunities to upsell Agfa Services and pass to Sales

Skills

Analytical skills

Communication skills

Customer service

IT helpdesk

Networks

VMware

Remote connectivity

Security

Oracle

MS SQL

DICOM HL7

Multitasking

English fluency

Tools

Oracle

MS SQL

VMware

Job description

Resident Engineer ( PACS / RIS / VNA )

This is an on-site role based at a customer location in Dubai responsible for the delivery of technical services. The role involves providing hands-on technical support system maintenance troubleshooting and issue resolution in accordance with agreed service levels. The position requires close collaboration with the customers technical and operational teams to ensure optimal system performance service continuity and compliance with contractual obligations in order to support the day-to-day business on AGFA HealthCare and 3rd party products to customers and internal staff.

Main responsibilities:

• Escalate when necessary problems to 2nd and 3rd tier support
• Perform preventive/corrective maintenance on equipment
• Assist internal and external customers (e.g. user freelancer colleagues from all business areas HQ etc.) on-site and remotely on technical questions and issues
• Identify opportunity for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required

Experience:

• 2-5 years previous work experience in a technical customer support role in a healthcare/hospital or IT environment
• 1-2 years of experience in RIS/PACs are an advantage
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience troubleshooting and responding to customer concerns.

SPECIFIC SKILLS:

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner with both internal and external customers
• Customer service skills and orientation including the demonstrated ability to work constructively with both internal and external customers
• Good knowledge of IT solutions ideally in a healthcare IT environment
• Experience in providing IT helpdesk services and knowledge of networks hardware operating systems VMware remote connectivity and security
• Good knowledge of Oracle and MS SQL databases
• Knowledge of healthcare standards (e.g. DICOM HL7) is an asset
• You have superior multitasking skills and are stress resistant
• Fluent in written and spoken English additional language skills are an asset.

Location: Dubai UAE

What we offer:

• A job in international European organization
• Competitive salary and benefits
• Training and career development programs
• To work with a professional talented team of individuals

Be part of our innovative power and shape the future with us!

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1