On-Duty Guest Experience Manager

The Ritz-Carlton Hotel Company, L.L.C.

Abu Dhabi

On-site

AED 223,000 - 312,000

Full time

6 days ago

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Job summary

The Ritz-Carlton Abu Dhabi, Grand Canal is seeking a property Manager on Duty who oversees all property operations, ensuring the highest levels of hospitality and service. This role represents property management in resolving guest or property-related situations and directs guests within the lobby while guiding Guest Relations management and tracking service issues.

As MOD, you will foster cross-department collaboration, monitor service performance, and ensure adherence to policies, standards

Qualifications

High school diploma or GED with 4 years in guest services or related area.
2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with 2 years in guest services.

Responsibilities

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Communicates any variations to the established norms to the appropriate department in a timely manner.
Sends copy of MOD report to all departments on a daily basis.
Strives to improve service performance.
Ensures compliance with all policies, standards and procedures.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.