VIP Guest Relations Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 36,000 - 72,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Non-Management, full-time Guest Services Associate to supply guests with directions and information about property amenities, services, and local areas of interest, and to coordinate with other departments to resolve requests.

This role focuses on delivering exceptional service, following company policies, maintaining confidentiality, and acting as a positive team member while ensuring guest satisfaction and safety.

Qualifications

• Education requirement: High school diploma or GED.
• No related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Supply guests with directions and information about property amenities, services, and hours of operation.
• Coordinate with appropriate departments to resolve guest requests or problems.
• Follow up to ensure requests or problems are met to guest satisfaction.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Maintain professional appearance and follow company policies and procedures.

Education

High school diploma or GED

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Non-Management, full-time Guest Services Associate to supply guests with directions and information about property amenities, services, and local areas of interest, and to coordinate with other departments to resolve requests.

This role focuses on delivering exceptional service, following company policies, maintaining confidentiality, and acting as a positive team member while ensuring guest satisfaction and safety.