Guest Experience Concierge

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Non-Management, full-time Guest Services Associate to supply guests with directions and information about property amenities, services, hours, and local attractions.

You will coordinate with other departments to resolve guest requests, follow up to ensure satisfaction, handle messages, and communicate VIP arrivals for special delivery of amenities, while adhering to the Gold Standards.

Qualifications

• High school diploma or GED required.
• No related work experience required.

Responsibilities

• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Education

High school diploma or GED

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Non-Management, full-time Guest Services Associate to supply guests with directions and information about property amenities, services, hours, and local attractions.

You will coordinate with other departments to resolve guest requests, follow up to ensure satisfaction, handle messages, and communicate VIP arrivals for special delivery of amenities, while adhering to the Gold Standards.