Property Duty Manager – Guest Experience Leader

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 150,000 - 210,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi, United Arab Emirates seeks a Property Manager on Duty to oversee all property operations and ensure the highest levels of hospitality and service.

The role represents property management in resolving guest or property-related situations and guides the flow of questions in the lobby. As a Manager on Duty, you will handle guest relations, track service issues, and lead by example to deliver exceptional experiences consistent with The

Qualifications

• High school diploma or GED with 4 years in guest services, front desk, housekeeping, or related area.
• Or a 2-year degree with 2 years in guest services, front desk, housekeeping, or related area.

Responsibilities

• Maintains strong working relationships with all departments to support property operations and goals.
• Communicates variations to established norms to appropriate department.
• Sends MOD report copies to all departments daily.
• Strives to improve service performance and guest satisfaction.
• Ensures compliance with policies, standards and procedures.

Education

High school diploma or GED

2-year degree in Hotel & Restaurant Management / Hospitality / Business Administration

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi, United Arab Emirates seeks a Property Manager on Duty to oversee all property operations and ensure the highest levels of hospitality and service.

The role represents property management in resolving guest or property-related situations and guides the flow of questions in the lobby. As a Manager on Duty, you will handle guest relations, track service issues, and lead by example to deliver exceptional experiences consistent with The