Omnichannel Operations Senior Executive

LVMH Group; Dubai; On-site; AED 360,000 - 540,000; Full time

Job summary

RIMOWA, the luxury luggage brand within the LVMH Group, is seeking an Omnichannel Operations Senior Executive based in Dubai to lead day-to-day operations across stores and the regional e-commerce channel, ensuring adherence to global standards and seamless client experiences.

You will partner with franchise and JV partners in the Middle East, India, and new markets, drive process improvements, manage escalations with Finance and Logistics, and travel regionally as required to support store

Qualifications

• Proven experience in retail and/or e-commerce operations, ideally within a premium or luxury environment.
• Strong understanding of omnichannel order flows and their interdependencies with merchandising, supply chain, and customer service.
• Analytical, data-driven mindset with strong mastery of MS Excel and digital tools; experience with order management / ERP systems is a plus.
• Strong project management and organizational skills, able to lead rollouts and initiatives across multiple markets.
• Exceptional cross-functional collaboration skills, comfortable managing external franchise partners and service providers.
• Willingness to travel across the region as required.

Responsibilities

• Oversee day-to-day operational standards across all directly operated stores, ensuring alignment with global guidelines on processes, tools, and client experience.
• Act as the primary operational contact for store managers on escalations, SOP implementation, and process improvement.
• Act as the regional operational interface for all franchise and JV partners across the Middle East, India, and new markets, conducting regular audits and onboarding new partners.
• Own the end-to-end operational workflow for the regional e-commerce channel: order processing, returns, credit notes, and fulfillment tracking.
• Master the Omnichannel Order Flow and its interdependencies with Merchandising, Supply Chain, and Customer Service to continuously improve the client experience.
• Support boutique openings, renovations, and regional events from an operational readiness standpoint.
• Monitor operational KPIs across channels, identify gaps, and propose corrective actions or lead improvement initiatives.
• Coordinate on escalated operational cases—such as chargebacks, DPD claims, and fraud—working closely with Finance, Logistics, and CSC for timely resolution.

Skills

Retail & e-commerce operations

Omnichannel order flows

Analytical mindset

Tools

MS Excel

ERP systems

Job description

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours

OMNICHANNEL OPERATIONS SENIOR EXECUTIVE Based in Dubai, United Arab Emirates

Job responsibilities

Your mission

• Oversee day-to-day operational standards across all directly operated stores, ensuring alignment with global guidelines on processes, tools, and client experience.
• Act as the primary operational contact for store managers on escalations, SOP implementation, and process improvement.
• Act as the regional operational interface for all franchise and JV partners across the Middle East, India, and new markets, conducting regular audits and onboarding new partners.
• Own the end-to-end operational workflow for the regional e-commerce channel: order processing, returns, credit notes, and fulfillment tracking.
• Master the Omnichannel Order Flow and its interdependencies with Merchandising, Supply Chain, and Customer Service to continuously improve the client experience.
• Support boutique openings, renovations, and regional events from an operational readiness standpoint.
• Monitor operational KPIs across channels, identify gaps, and propose corrective actions or lead improvement initiatives.
• Coordinate on escalated operational cases—such as chargebacks, DPD claims, and fraud—working closely with Finance, Logistics, and CSC for timely resolution.

Profile

Your experience and skills

• Proven experience in retail and/or e-commerce operations, ideally within a premium or luxury environment.
• Strong understanding of omnichannel order flows and their interdependencies with merchandising, supply chain, and customer service.
• Analytical, data-driven mindset with strong mastery of MS Excel and digital tools; experience with order management / ERP systems is a plus.
• Strong project management and organizational skills, able to lead rollouts and initiatives across multiple markets.
• Exceptional cross-functional collaboration skills, comfortable managing external franchise partners and service providers.
• Willingness to travel across the region as required.

Additional information

Your future

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. RIMOWA is the home for all your ambitions and visions for the future.

Get to know us in advance on Instagram and X: @RIMOWA or on www.rimowa.com .

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.