Offshore Governance & Operations Lead

ADIB Group; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

ADIB Group in Dubai is seeking an Operations Officer - Offshore Governance to establish and maintain a governance framework for outsourced operations. The role covers governance, compliance, service oversight, and coordination with onshore and offshore vendors to meet SLAs and regulatory requirements.

The candidate will monitor vendor performance, lead reviews, track actions, and ensure audit readiness while maintaining staff records and process discipline across governance procedures.

Qualifications

• Excellent written and verbal communication skills.
• Results oriented with ability to deliver under pressure.
• Adapts readily to changes in routine.
• Ability to work independently or as part of a team.
• Builds effective working relationships with stakeholders.
• Works effectively under pressure to meet deadlines.

Responsibilities

• Monitoring vendor KPI based on contractual agreement.
• Leading monthly performance review meetings with stakeholders.
• Maintain minutes of meeting tracker and follow up on open actions until closure.
• Monitor open issues and escalations raised by stakeholders to support closure.
• Maintaining a weekly issues and escalations tracker for the business.
• Participating in monthly and quarterly business reviews with offshore supplier and senior stakeholders.
• Maintaining up to date staff records.
• Handle joiner mover leaver process for vendor resources.
• Ensure governance and operational rigor is in force and meet audit requirements.
• Ensure process is followed as defined in the Governance SOP.
• Complete Control testing KRI reporting as per Organization policy.
• Review daily SLA reporting from the vendor and elevate SLA breaches to management.
• Adherence to Organization Policy & procedures.
• Ensure strict adherence to the control governance framework RCSAs KRI.

Skills

Communication skills

Results orientation

Adaptability

Independent working

Relationship building

Working under pressure

Job description

ADIB Group in Dubai is seeking an Operations Officer - Offshore Governance to establish and maintain a governance framework for outsourced operations. The role covers governance, compliance, service oversight, and coordination with onshore and offshore vendors to meet SLAs and regulatory requirements.

The candidate will monitor vendor performance, lead reviews, track actions, and ensure audit readiness while maintaining staff records and process discipline across governance procedures.