Compliance Operations Leader: Governance & Performance

Commercial Bank of Dubai; Dubai; On-site; AED 400,000 - 700,000; Full time

Job summary

Commercial Bank of Dubai is seeking a seasoned governance lead to oversee offshore Compliance Operations managed by WNS in India, covering about 70 FTE across Name Screening, Payment Screening and Transaction Monitoring Level 1 activities.

You will ensure timely, accurate, risk-based outcomes aligned with bank policies, SLAs and the approved operating model, while driving MI dashboards and continuous improvement across the process landscape.

Qualifications

• Bachelor's degree in finance, Business Administration, Accounting, Risk Management, Law, or a related discipline.
• Professional certifications in AML/Financial Crime Compliance or Risk Management (e.g., CAMS, ICA, CFE, CRCM) are preferred.
• Minimum 5–7 years of experience within Banking Operations, Financial Crime Compliance, AML, Sanctions Screening, Transaction Monitoring, or Operational Risk functions.

Responsibilities

• Provide day-to-day governance and oversight of outsourced Compliance Operations.
• Ensure adherence to SLAs, turnaround times, productivity standards, and quality benchmarks.
• Oversee disposition of alerts and escalation to onshore teams in accordance with procedures.
• Review WNS performance via governance forums, operational reviews, backlog management and root cause analysis.
• Establish and maintain MI dashboards covering volumes, capacity, quality, breaches and risk indicators.
• Maintain SOPs, desk procedures, training materials and governance artefacts for outsourced ops.
• Coordinate with Compliance, Operations, Technology, Internal Audit and Procurement to resolve issues.
• Lead process walkthroughs, quality calibration sessions and control testing to ensure compliance.
• Identify opportunities for automation, workflow digitisation and data standardization across screening processes.
• Collaborate with Technology and Compliance SMEs to evaluate use cases like AI-assisted review and improved MI.
• Maintain current documentation and governance artifacts for outsourced operations.

Skills

Governance oversight

Vendor management

AML/Financial Crime

MI dashboards

Process improvement

SOPs documentation

Regulatory compliance

Team leadership

Education

Bachelor's degree in Finance/Business/A&R

AML certification (CAMS/ICA/CRCM) preferred

Job description

Commercial Bank of Dubai is seeking a seasoned governance lead to oversee offshore Compliance Operations managed by WNS in India, covering about 70 FTE across Name Screening, Payment Screening and Transaction Monitoring Level 1 activities.

You will ensure timely, accurate, risk-based outcomes aligned with bank policies, SLAs and the approved operating model, while driving MI dashboards and continuous improvement across the process landscape.