Dubai-Based Senior Escrow Services Lead

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

ADIB Group in Dubai is seeking an Escrow Services Senior Officer to oversee day-to-day escrow operations and maintain strong relationships with regulators and clients. The role requires coordinating with Legal, Compliance, Sharia and Operations to ensure policy adherence and timely reporting.

You will visit authorities, handle escrow-related transactions, prepare MIS and reports, and drive process improvements while maintaining confidentiality and high service quality.

Qualifications

• Bachelor degree or equivalent in a relevant subject (business/finance/marketing). Professional qualifications/diplomas on related subjects.
• Cultural sensitivity and adaptability.
• Interpersonal and relationship skills to develop executive-level relationships across roles.
• Excellent written and verbal communication skills (in-person and by phone).
• Strong presentation and facilitation skills.
• Knowledge of customer service principles.
• Experience with escrow rules and regulations.

Responsibilities

• Visiting customers and authorities for regulatory updates and maintaining relationships.
• Oversee daily escrow processes in coordination with Escrow Operations and other departments.
• Handle and personalize service to escrow customers and authorities.
• Manage escrow client complaints within agreed timeframes.
• Coordinate with authorities and clients; act as escalation point.
• Educate customers on escrow payments and relay to relevant departments.
• Familiarize with institutional policies and procedures.
• Create monthly MIS and audit-related reports; submit to regulators.
• Support audits and examinations; coordinate training on processing systems.

Skills

Cultural sensitivity and adaptability

Interpersonal and relationship skills

Written and oral communications

Presentation and facilitation skills

Customer service principles

Escrow rules & regulations

Education

Bachelor degree or equivalent in business/finance/marketing

Job description

ADIB Group in Dubai is seeking an Escrow Services Senior Officer to oversee day-to-day escrow operations and maintain strong relationships with regulators and clients. The role requires coordinating with Legal, Compliance, Sharia and Operations to ensure policy adherence and timely reporting.

You will visit authorities, handle escrow-related transactions, prepare MIS and reports, and drive process improvements while maintaining confidentiality and high service quality.