Operations Officer Offshore Governance

ADIB Group; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

ADIB Group in Dubai is seeking an Operations Officer - Offshore Governance to establish and maintain a governance framework for outsourced operations. The role covers governance, compliance, service oversight, and coordination with onshore and offshore vendors to meet SLAs and regulatory requirements.

The candidate will monitor vendor performance, lead reviews, track actions, and ensure audit readiness while maintaining staff records and process discipline across governance procedures.

Qualifications

• Excellent written and verbal communication skills.
• Results oriented with ability to deliver under pressure.
• Adapts readily to changes in routine.
• Ability to work independently or as part of a team.
• Builds effective working relationships with stakeholders.
• Works effectively under pressure to meet deadlines.

Responsibilities

• Monitoring vendor KPI based on contractual agreement.
• Leading monthly performance review meetings with stakeholders.
• Maintain minutes of meeting tracker and follow up on open actions until closure.
• Monitor open issues and escalations raised by stakeholders to support closure.
• Maintaining a weekly issues and escalations tracker for the business.
• Participating in monthly and quarterly business reviews with offshore supplier and senior stakeholders.
• Maintaining up to date staff records.
• Handle joiner mover leaver process for vendor resources.
• Ensure governance and operational rigor is in force and meet audit requirements.
• Ensure process is followed as defined in the Governance SOP.
• Complete Control testing KRI reporting as per Organization policy.
• Review daily SLA reporting from the vendor and elevate SLA breaches to management.
• Adherence to Organization Policy & procedures.
• Ensure strict adherence to the control governance framework RCSAs KRI.

Skills

Communication skills

Results orientation

Adaptability

Independent working

Relationship building

Working under pressure

Job description

Description

Role: Operations Officer - Offshore Governance

Location: Dubai

Role Purpose:

• Governance and Compliance: Establish and maintain a robust governance framework for outsourced operations ensuring offshore activities comply with ADIBs Outsourcing Policy regulatory requirements and internal control standards.
• Service Oversight and Performance: Provide end-to-end oversight of offshore service providers through structured governance controls performance monitoring and compliance mechanisms to safeguard service quality operational efficiency and risk management.
• Stakeholder and Vendor Coordination: Act as the central coordination point between internal stakeholders and external vendors ensuring contractual obligations service level agreements (SLAs) and regulatory expectations are met while strengthening governance practices operational resilience and outsourcing effectiveness.

Responsibilities:

• Monitoring vendor KPI based on contractual agreement
• Leading monthly performance review meetings with stakeholders
• Maintain minutes of meeting tracker and follow up on open actions until closure
• Monitor any open issues and escalations raised by respective onshore / offshore stakeholders to support closure
• Maintaining a weekly issues and escalations tracker for the business ensuring actions are tracked to closure.
• Participating in monthly and quarterly business reviews with the offshore supplier and senior stakeholders
• Maintaining up to date staff records
• Handle joiner mover leaver process for vendor resources
• Responsible for ensuring Governance and Operational rigor is in force throughout and meet audit requirements
• Ensure process is followed as defined in the Governance SOP
• Complete Control testing KRI reporting as per Organization policy
• Review daily SLA reporting from the vendor and elevate SLA breaches to the management
• Adherence to Organization Policy & procedures
• Ensure strict adherence to the control governance framework RCSAs KRI

Specialist Skills / Technical Knowledge Required for this role:

• Excellent written and verbal Communication skills
• Results orientated
• Adapts readily to change in routine
• Works independently or collectively
• Ability to build effective working relationships
• Works effectively under pressure situations

Required Experience:

Unclear Seniority