Office Coordinator - Property Maintenance / Facilities Management

Trusted FIX Technical Services LLC; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Job summary

Trusted FIX Technical Services LLC in Dubai is seeking an Office Coordinator to manage day-to-day operations of our property maintenance business. You will handle inquiries via WhatsApp, phone and email, book and schedule maintenance jobs, and coordinate technicians.

You will create customer records, prepare quotations and invoices, follow up payments, and maintain service history. The role requires strong organization, proactive communication, and the ability to work independently.

Qualifications

• Minimum 2 years’ experience in office coordination or similar.
• Excellent spoken and written English.
• Strong customer communication skills.
• Experience with CRM, work-order, scheduling or field-service software.
• Knowledge of quotations, invoicing and payment follow-up.
• Organised with strong follow-up abilities.
• Ability to coordinate technicians and manage changing schedules.
• Proficient with WhatsApp, email, Excel and cloud-based systems.

Responsibilities

• Handle customer enquiries via WhatsApp, phone and email.
• Book and schedule maintenance jobs.
• Coordinate technicians and daily job schedules.
• Create customer records and maintain service history.
• Prepare quotations and invoices.
• Follow up quotations, payments and outstanding jobs.
• Update job status, technician notes, photos and records.
• Assist with supplier coordination and office administration.
• Ensure no enquiry or job is missed.

Skills

Strong communication

Organization and multitasking

Independent worker

Attention to detail

English proficiency

Tools

Jobber

ServiceM8

Housecall Pro

Salesforce

Zoho

Odoo

Job description

We are looking for a strong Office Coordinator to manage the day-to-day operations of our property maintenance company The role will include Handling customer enquiries by WhatsApp phone and email professionallyBooking and scheduling maintenance jobsCoordinating technicians and managing daily job schedulesUsing Jobber or similar CRM job management softwareCreating customer records and maintaining accurate service historyPreparing quotations and invoicesFollowing up quotations payments and outstanding jobsUpdating job status technician notes photos and customer recordsManaging recurring maintenance reminders and follow-upsCommunicating clearly with customers before during and after jobsAssisting with supplier coordination and basic office administrationEnsuring no customer enquiry or job is missed or left without follow-up We need someone organised, confident and proactive who can take responsibility for the office operation.

The ideal candidate should have:

• Minimum 2 years’ experience in office coordination, operations, facilities management, property maintenance or a similar service business
• Excellent spoken and written English
• Strong customer communication skills
• Experience using CRM, work-order, scheduling or field-service software
• Good knowledge of quotations, invoicing and payment follow-up
• Strong organisation and multitasking ability
• Ability to coordinate technicians and manage changing schedules
• Comfortable using WhatsApp, email, Excel and cloud-based systems
• Able to work independently without constant supervision
• Attention to detail and strong follow-up skills
• Experience withJobber, ServiceM8, Housecall Pro, Salesforce, Zoho, Odoo or similar systemswould be an advantage.

Important: This is a hands-on operational role. We are looking for someone who can communicate professionally with customers and actively manage jobs from enquiry through to completion and payment.