NOC Incident Response Engineer

BroadNet Technologies Inc.; Dubai; Presencial; AED 180.000 - 300.000; Tempo integral

Resumo da vaga

Broadnet is seeking a vigilant NOC Engineer in Dubai to monitor live message flows, partner bind health, regulatory feeds, and customer dashboards. You’ll be the first responder when something looks off and ensure swift containment of incidents.

You’ll triage P2/P3 incidents end-to-end, maintain partner health, run change windows on integrations, and own the daily handover and weekly NOC review. Four 12-hour shifts, three days off, rotating day/night, with a supportive team in Dubai.

Qualificações

• Experience supporting network operations and incident management.
• Ability to triage P2/P3 incidents end-to-end.
• Familiarity with partner integrations and health monitoring.
• Willingness to work rotating 12-hour shifts in Dubai.

Responsabilidades

• Triage and resolve P2/P3 incidents end-to-end; escape P1s to engineering on-call.
• Maintain partner bind health and chase down latency or DLR anomalies before customers notice them.
• Run change windows on partner integrations.
• Own the daily handover doc and the weekly NOC review.

Descrição da vaga

Broadnet is seeking a vigilant NOC Engineer in Dubai to monitor live message flows, partner bind health, regulatory feeds, and customer dashboards. You’ll be the first responder when something looks off and ensure swift containment of incidents.

You’ll triage P2/P3 incidents end-to-end, maintain partner health, run change windows on integrations, and own the daily handover and weekly NOC review. Four 12-hour shifts, three days off, rotating day/night, with a supportive team in Dubai.