24/7 IT Service Monitoring Engineer

Dicetek LLC; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Dicetek LLC is seeking an experienced IT Service Monitoring/NOC professional in Dubai to monitor dashboards, detect P1/P2 incidents, and coordinate with Infrastructure, Security and Network teams around the clock. The role requires strong troubleshooting, communication, and escalation skills and the ability to work in a 24/7 shift environment.

You will maintain incident records, SLA adherence, and engage in major incident management procedures to minimize service disruption and ensure timely

Qualifications

• 3–6 years of experience in IT Service Monitoring / NOC / Service Operations.
• Experience monitoring Infrastructure, Applications, Security, and IT service environments.
• Knowledge of ITIL and SLA-based service management.
• Experience with monitoring dashboards and ITSM/ticketing tools.
• Strong troubleshooting, communication, and coordination skills.
• Ability to work effectively in a 24/7 shift environment.
• Ability to remain calm and respond quickly during critical service outages and major incidents.

Responsibilities

• Monitor IT dashboards covering Infrastructure, Applications, Security and service incidents on a 24/7 basis.
• Identify and validate P1/P2 incidents and notify Service Leads and support teams.
• Track incidents through acknowledgement and escalation per defined SLAs.
• Maintain monitoring logs, incident records and shift handover reports.
• Coordinate with IT, security, and network teams during major incidents.
• Escalate recurring alerts and potential service-impacting issues to the appropriate teams.
• Ensure proper shift handover and communicate open high-priority issues to incoming team.
• Adhere to established ITIL incident management and major incident management processes.

Skills

IT Service Monitoring

Incident Management

ITIL

Troubleshooting

Communication

Coordination

Tools

Monitoring Dashboards

ITSM/Ticketing Tools

Job description

Dicetek LLC is seeking an experienced IT Service Monitoring/NOC professional in Dubai to monitor dashboards, detect P1/P2 incidents, and coordinate with Infrastructure, Security and Network teams around the clock. The role requires strong troubleshooting, communication, and escalation skills and the ability to work in a 24/7 shift environment.

You will maintain incident records, SLA adherence, and engage in major incident management procedures to minimize service disruption and ensure timely