NOC Engineer (Enterprise Operations) | Sharjah, United Arab Emirates

Tech Junction Ltd; Sharjah; On-site; AED 180,000 - 300,000; Full time

Job summary

MyHTP Tech in Sharjah, UAE is seeking a NOC Engineer with 5+ years of enterprise monitoring experience to ensure high availability and performance across our infrastructure. You will monitor websites, apps, APIs, and network devices, triage incidents, and coordinate with resolver teams.

You will use Site24x7, ManageEngine, and ITSM platforms to manage incidents, document investigations, and drive continuous improvement in CSI initiatives. This is a 24x7 on-site role with shift flexibility.

Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, Computer Engineering, or related technical discipline.
• Minimum of 5+ years in a NOC or enterprise monitoring/operations environment.
• Hands-on experience with enterprise monitoring tools (Site24x7, ManageEngine, AppDynamics).
• Experience with ITSM ticketing platforms (BMC Remedy/Helix/ServiceNow).
• Strong TCP/IP, DNS, Windows server knowledge and ability to triage incidents.

Responsibilities

• Monitor enterprise websites, apps, APIs, network devices, Windows servers, and cloud services.
• Validate alerts, perform first-line diagnostics, and execute approved recovery actions.
• Create and manage incidents in ITSM platforms, ensuring SLAs and ITIL adherence.
• Coordinate with resolver teams and vendors for rapid incident resolution.
• Document troubleshooting evidence and contribute to CSI and playbook improvements.

Skills

Network fundamentals

Incident management

Analytical problem solving

Communication

Time management

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Site24x7

ManageEngine

AppDynamics

BMC Remedy/Helix/ServiceNow

Job description

Position Summary

We are actively seeking an analytical, tech-savvy, and dedicated NOC Engineer with 5+ years of experience in an enterprise Network Operations Center (NOC), infrastructure monitoring, application support, or technical operations environment to join our Enterprise Operations team in Sharjah, United Arab Emirates on a full-time permanent basis. In this critical operational role, you will act as the first line of defense for mission‑critical enterprise systems, ensuring high availability, performance, and reliability across our enterprise infrastructure. You will leverage your strong technical background in monitoring tools, ITSM ticketing platforms, TCP/IP, DNS, and Windows server environments to drive service excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a leading technology enterprise (Note: 24×7 rotational shift flexibility is required).

Detailed Job Description

As a NOC Engineer supporting enterprise infrastructure and operations in Sharjah via MyHTP Tech, you will take full operational, tactical, and technical ownership of proactive monitoring, incident triage, and service level management. Your day-to-day responsibilities include actively monitoring enterprise websites, applications, APIs, network devices, Windows servers, and cloud services using Site24x7 and engine-based monitoring platforms, rapidly validating alerts, performing first-line diagnostics (TCP/IP, DNS, Windows services, log inspection), and executing approved recovery actions. You will create, prioritize, and manage incidents using BMC Service Management / Helix / Remedy, ensuring strict adherence to SLAs and ITIL processes. Furthermore, you will coordinate seamlessly with internal resolver teams and third-party vendors for swift incident resolution, participate in structured shift handovers, document troubleshooting evidence thoroughly, and contribute to continuous improvement initiatives.

Key Responsibilities

• Actively monitor enterprise websites, applications, APIs, network devices, Windows servers, and cloud services using Site24x7 and engine-based platforms.
• Rapidly validate incoming system alerts, perform first-line diagnostics (TCP/IP, DNS, Windows services, logs), and execute approved recovery actions.
• Create, prioritize, and manage IT incidents using BMC Service Management / Helix / Remedy, ensuring strict adherence to SLAs and ITIL processes.
• Coordinate seamlessly with internal resolver teams and third-party vendors for swift incident resolution and root-cause isolation.
• Participate in structured, detailed shift handovers and document troubleshooting evidence thoroughly across all shifts.
• Contribute proactively to continuous service improvement (CSI) initiatives, operational playbook updates, and monitoring rule optimizations.
• Monitor network performance, bandwidth utilization, server health metrics, and cloud resource availability 24×7.
• Provide rapid first-response triage and escalation for mission‑critical infrastructure outages and security alerts.

Required Qualifications & Skills

• Bachelor’s degree or diploma in Information Technology, Computer Science, Computer Engineering, or a related technical discipline.
• Minimum of 5+ years of professional hands‑on experience in an enterprise NOC, infrastructure monitoring, application support, or technical operations environment.
• Hands‑on professional experience with enterprise monitoring tools such as Site24x7, ManageEngine, AppDynamics, or equivalent platforms.
• Practical familiarity with ITSM ticketing platforms including BMC Remedy / Helix or ServiceNow.
• Solid conceptual and practical grasp of network fundamentals (TCP/IP, DNS, DHCP, routing/switching basics) and Windows Server/Desktop platforms.
• Strong analytical problem‑solving skills, attention to detail, and calm demeanor during high‑pressure incidents.
• Excellent written and verbal communication skills for cross‑functional coordination and shift handovers.
• Full‑time flexibility to work in a 24×7 rotational shift schedule (including nights, weekends, and public holidays).
• Mandatory legal eligibility to work in the United Arab Emirates with local residency and availability for on‑site operations in Sharjah.

Nice‑to‑Have Skills

• Professional industry certifications such as ITIL Foundation, CompTIA Network+, CCNA, Microsoft Certified Azure Administrator, or monitoring‑specific credentials.
• Prior professional working experience in large‑scale telecom operators, managed services providers, or enterprise IT operations centers across the UAE.
• Familiarity with scripting languages (PowerShell, Python) for routine automation tasks.
• Experience with log aggregation and SIEM tools (Splunk, ELK stack).

Application Information

• Recruiter: Enterprise Operations Division
• Contact Name: Recruitment Team
• Email: [e-mail]
• Phone:
• Application URL:
• Salary/Rate: Market Competitive / Enterprise Operations Package
• Deadline: Open until filled (Urgent Hiring)
• Notice Period: Immediate to 30 Days
• Contract Duration: Permanent / Full‑Time 24×7 Rotational Shift On-Site (Sharjah, UAE)