NOC Team Lead – 24/7 Incident & Ops Leader

eMinds; Dubai; On-site; AED 173,000 - 207,000; Full time

Job summary

eMinds UAE is seeking an experienced NOC Team Lead to oversee Level 1 monitoring, incident response, and coordination across apps, networks, security, and end-user systems. The role combines leadership with hands-on support during peak workloads and critical incidents.

You will lead the L1 team, ensure SLA compliance, coordinate major incidents, and escalate effectively to L2/L3. Excellent communication during incidents is essential in a 24/7 enterprise environment.

Qualifications

• 4–7 years in NOC operations or IT operations.
• At least 2 years in a team lead or supervisory role.
• Hands-on with enterprise monitoring tools and incident management.
• Strong troubleshooting, prioritization, and escalation skills.
• Clear communication during critical incidents.

Responsibilities

• Lead, mentor, and coach L1 NOC engineers to meet targets.
• Coordinate shift activities for 24/7 coverage and handovers.
• Provide guidance on alert investigation and initial troubleshooting.
• Oversee real-time monitoring and timely incident escalation.
• Lead major incident coordination and post‑incident reviews.

Skills

NOC experience

Team leadership

Incident management

SLA monitoring

On-call support

Communication skills

Tools

SolarWinds

Dynatrace

Nexthink

ServiceNow

Job description

eMinds UAE is seeking an experienced NOC Team Lead to oversee Level 1 monitoring, incident response, and coordination across apps, networks, security, and end-user systems. The role combines leadership with hands-on support during peak workloads and critical incidents.

You will lead the L1 team, ensure SLA compliance, coordinate major incidents, and escalate effectively to L2/L3. Excellent communication during incidents is essential in a 24/7 enterprise environment.