NOC Engineer: Fintech Payments & 24/7 Operations

Focus Infotech

Dubai

On-site

AED 240,000 - 360,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Focus Infotech is seeking an experienced NOC Engineer to support a mission-critical payment processing environment in Dubai. The role ensures availability, stability, and performance of high-volume payment platforms across the region.

The ideal candidate will have 8+ years in NOC/IT Operations, hands-on with Zabbix, AppDynamics, and cloud monitoring, plus strong ITIL practices and excellent English communication. This role involves 24×7 rotational shifts in Dubai, UAE.

Qualifications

Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related field.
8+ years of experience in NOC, IT Operations, Infrastructure Operations, or Technical Support environments.
Hands-on expertise with Zabbix monitoring and alert management platforms.
Proven experience supporting Fintech or Payment Processing environments.
Strong knowledge of Card Management Systems, Payment Switches, Acquiring Platforms, and Payment Gateways.
Experience performing incident monitoring, triage, escalation management, and root cause analysis.
Hands-on experience with AppDynamics Application Performance Monitoring (APM).
Working knowledge of Jira Service Management (JSM).
Experience monitoring cloud environments using AWS CloudWatch.
Familiarity with SolarWinds Network Traffic Analyzer (NTA).
Experience supporting Oracle Exadata and Oracle Enterprise Manager (OEM) environments.
Strong analytical and troubleshooting skills within high-availability environments.
Excellent verbal and written English communication skills.
Ability to work effectively within a 24×7 rotational support model, including nights, weekends, and public holidays.
Strong understanding of ITIL-based operational support processes and incident management frameworks.

Responsibilities

Monitor mission-critical payment processing infrastructure using Zabbix and related enterprise monitoring platforms.
Perform Level 1 and Level 2 incident triage, diagnosis, escalation, and resolution activities.
Correlate multiple alerts and identify root causes during major incidents and service disruptions.
Monitor card management systems, payment switches, acquiring platforms, and payment gateway environments.
Support incident bridge calls and coordinate recovery activities during critical outages.
Ensure compliance with established SLAs, operational procedures, and escalation matrices.
Manage maintenance windows, alert tuning, and monitoring optimization activities.
Prepare accurate shift handovers, operational reports, and incident documentation.
Coordinate with L2 and L3 technical teams to ensure business continuity and rapid incident resolution.
Analyze recurring operational issues and recommend improvements to enhance service stability.
Monitor infrastructure, applications, databases, and cloud platforms to proactively identify risks.
Participate in continuous service improvement initiatives across monitoring and operations functions.