NOC Engineer (Payment Processing & Fintech Operations) | Focus Infotech | Dubai, UAE

Focus Infotech; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Focus Infotech is seeking an experienced NOC Engineer to support a mission-critical payment processing environment in Dubai. The role ensures availability, stability, and performance of high-volume payment platforms across the region.

The ideal candidate will have 8+ years in NOC/IT Operations, hands-on with Zabbix, AppDynamics, and cloud monitoring, plus strong ITIL practices and excellent English communication. This role involves 24×7 rotational shifts in Dubai, UAE.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related field.
• 8+ years of experience in NOC, IT Operations, Infrastructure Operations, or Technical Support environments.
• Hands-on expertise with Zabbix monitoring and alert management platforms.
• Proven experience supporting Fintech or Payment Processing environments.
• Strong knowledge of Card Management Systems, Payment Switches, Acquiring Platforms, and Payment Gateways.
• Experience performing incident monitoring, triage, escalation management, and root cause analysis.
• Hands-on experience with AppDynamics Application Performance Monitoring (APM).
• Working knowledge of Jira Service Management (JSM).
• Experience monitoring cloud environments using AWS CloudWatch.
• Familiarity with SolarWinds Network Traffic Analyzer (NTA).
• Experience supporting Oracle Exadata and Oracle Enterprise Manager (OEM) environments.
• Strong analytical and troubleshooting skills within high-availability environments.
• Excellent verbal and written English communication skills.
• Ability to work effectively within a 24×7 rotational support model, including nights, weekends, and public holidays.
• Strong understanding of ITIL-based operational support processes and incident management frameworks.

Responsibilities

• Monitor mission-critical payment processing infrastructure using Zabbix and related enterprise monitoring platforms.
• Perform Level 1 and Level 2 incident triage, diagnosis, escalation, and resolution activities.
• Correlate multiple alerts and identify root causes during major incidents and service disruptions.
• Monitor card management systems, payment switches, acquiring platforms, and payment gateway environments.
• Support incident bridge calls and coordinate recovery activities during critical outages.
• Ensure compliance with established SLAs, operational procedures, and escalation matrices.
• Manage maintenance windows, alert tuning, and monitoring optimization activities.
• Prepare accurate shift handovers, operational reports, and incident documentation.
• Coordinate with L2 and L3 technical teams to ensure business continuity and rapid incident resolution.
• Analyze recurring operational issues and recommend improvements to enhance service stability.
• Monitor infrastructure, applications, databases, and cloud platforms to proactively identify risks.
• Participate in continuous service improvement initiatives across monitoring and operations functions.

Skills

NOC operations

Incident management

ITIL processes

Analytical skills

English fluency

24x7 support

Education

Bachelor's Degree in CS/IT/CE/related field

Tools

Zabbix

AppDynamics

Jira Service Management

AWS CloudWatch

SolarWinds NTA

Oracle OEM

Oracle Exadata

Job description

NOC Engineer (Payment Processing & Fintech Operations) – Focus Infotech – Dubai, UAE

Position Summary

Focus Infotech is seeking an experienced NOC Engineer to support a mission‑critical payment processing environment in Dubai. The role ensures the availability, stability, and performance of high‑volume payment platforms, including card issuing, acquiring, payment switching, and gateway services that support essential financial transactions across the region.

Detailed Job Description

As a NOC Engineer, you will be a key member of a 24×7 operations team responsible for monitoring, troubleshooting, and maintaining enterprise‑scale payment infrastructure. The role involves real‑time incident detection, alert correlation, root cause analysis, and coordination with technical support teams to ensure uninterrupted payment services. You will work closely with L2 and L3 support teams, business stakeholders, and infrastructure specialists to minimize downtime and maintain strict SLA commitments. The ideal candidate will possess strong experience within payment processing or fintech environments, combined with expertise in monitoring platforms, incident management, and operational excellence.

Key Responsibilities

• Monitor mission‑critical payment processing infrastructure using Zabbix and related enterprise monitoring platforms.
• Perform Level 1 and Level 2 incident triage, diagnosis, escalation, and resolution activities.
• Correlate multiple alerts and identify root causes during major incidents and service disruptions.
• Monitor card management systems, payment switches, acquiring platforms, and payment gateway environments.
• Support incident bridge calls and coordinate recovery activities during critical outages.
• Ensure compliance with established SLAs, operational procedures, and escalation matrices.
• Manage maintenance windows, alert tuning, and monitoring optimization activities.
• Prepare accurate shift handovers, operational reports, and incident documentation.
• Coordinate with L2 and L3 technical teams to ensure business continuity and rapid incident resolution.
• Analyze recurring operational issues and recommend improvements to enhance service stability.
• Monitor infrastructure, applications, databases, and cloud platforms to proactively identify risks.
• Participate in continuous service improvement initiatives across monitoring and operations functions.

Required Qualifications & Skills

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related field.
• Minimum 8 years of experience in NOC, IT Operations, Infrastructure Operations, or Technical Support environments.
• Hands‑on expertise with Zabbix monitoring and alert management platforms.
• Proven experience supporting Fintech or Payment Processing environments.
• Strong knowledge of Card Management Systems, Payment Switches, Acquiring Platforms, and Payment Gateways.
• Experience performing incident monitoring, triage, escalation management, and root cause analysis.
• Hands‑on experience with AppDynamics Application Performance Monitoring (APM).
• Working knowledge of Jira Service Management (JSM).
• Experience monitoring cloud environments using AWS CloudWatch.
• Familiarity with SolarWinds Network Traffic Analyzer (NTA).
• Experience supporting Oracle Exadata and Oracle Enterprise Manager (OEM) environments.
• Strong analytical and troubleshooting skills within high‑availability environments.
• Excellent verbal and written English communication skills.
• Ability to work effectively within a 24×7 rotational support model, including nights, weekends, and public holidays.
• Strong understanding of ITIL‑based operational support processes and incident management frameworks.

Nice‑to‑Have Skills

• Experience supporting banking, digital payments, or financial services infrastructure.
• Knowledge of transaction monitoring and payment message flows.
• ITIL Foundation or higher‑level IT Service Management certification.
• Experience with automation and operational monitoring improvements.
• Knowledge of Linux, database, and middleware monitoring platforms.
• Exposure to cloud‑native monitoring and observability solutions.

Job Type: Full‑Time | Work Schedule: 24×7 Rotational Shifts (including night shifts, weekends, and UAE public holidays) | Experience Required: 8+ Years | Location: Dubai, United Arab Emirates