Senior IT Support Engineer: 24x7 Ops & Security

D24 Fintech Group; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

D24 Fintech Group in Dubai is seeking an IT Support Engineer to manage and support their core IT infrastructure and end-user environments. Responsibilities include user lifecycle management, systems administration, IT support operations, and ensuring the security and efficiency of IT services in a fast-paced environment. The ideal candidate will have 5-7 years of experience with Microsoft 365, network management, and troubleshooting skills. This role requires availability for on-call support and working in a 24×7 environment.

Qualifications

• 5–7 years of experience in IT support and systems administration.
• Strong hands-on experience with Microsoft 365, Entra ID, Windows Server, DNS, and DHCP.
• Experience with Fortinet firewalls, VPNs, and network troubleshooting.

Responsibilities

• Manage onboarding and offboarding of employees, including user account provisioning.
• Administer Microsoft 365 tenant, Entra ID, Exchange Online, and Intune.
• Act as an escalation point for Level 2 support issues.

Skills

Microsoft 365

Windows Server

IT support

DNS

DHCP

Network troubleshooting

Endpoint management (Intune)

ITIL principles

Documentation skills

Communication skills

Tools

Fortinet firewalls

ITSM tools (e.g., Jira)

Job description

D24 Fintech Group in Dubai is seeking an IT Support Engineer to manage and support their core IT infrastructure and end-user environments. Responsibilities include user lifecycle management, systems administration, IT support operations, and ensuring the security and efficiency of IT services in a fast-paced environment. The ideal candidate will have 5-7 years of experience with Microsoft 365, network management, and troubleshooting skills. This role requires availability for on-call support and working in a 24×7 environment.