IT Support / NOC Support Services Engineer- Dubai, UAE

DeepSource Technologies; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

DeepSource Technologies is seeking an experienced IT Support / NOC Support Services Engineer to manage enterprise IT infrastructure and NOC operations in a 24/7 environment. The role emphasizes monitoring, incident response, and proactive problem solving to ensure high availability and service continuity.

The ideal candidate has 5+ years in IT support or NOC, strong Windows/Linux knowledge, and familiarity with virtualization or cloud platforms, with ITIL certification supporting process-driven

Qualifications

• Bachelor's degree in CS/IT or related field.
• 5+ years of IT support/NOC experience.
• Experience monitoring enterprise IT infrastructure.
• Knowledge of Windows and Linux operating systems.
• Basic networking concepts.
• Experience troubleshooting infrastructure and system issues.
• ITIL Foundation certification.
• Experience in a 24/7 NOC environment.
• Knowledge of virtualization or cloud platforms.

Responsibilities

• Monitor enterprise infrastructure, servers, networks, and IT services.
• Perform proactive monitoring and respond to system alerts and incidents.
• Investigate and troubleshoot infrastructure, network, and system issues.
• Escalate critical incidents to the appropriate technical teams.
• Support incident, problem, and change management processes.
• Ensure system availability and service continuity.
• Maintain operational documentation and daily health check reports.
• Collaborate with infrastructure and network teams to resolve technical issues.
• Follow operational procedures and SLAs.

Skills

Analytical skills

Communication skills

Problem solving

Monitoring

Troubleshooting

NOC operations

24/7 operational mindset

Education

Bachelor's degree in Computer Science / Information Technology

ITIL Foundation certification

Tools

Enterprise monitoring tools

Job description

We are looking for an experienced IT Support / NOC Support Services Engineer with 5+ years of experience to provide operational support for enterprise IT infrastructure and Network Operations Center (NOC) environments.

Key Responsibilities

• Monitor enterprise infrastructure, servers, networks, and IT services.
• Perform proactive monitoring and respond to system alerts and incidents.
• Investigate and troubleshoot infrastructure, network, and system issues.
• Escalate critical incidents to the appropriate technical teams.
• Support incident, problem, and change management processes.
• Ensure system availability and service continuity.
• Maintain operational documentation and daily health check reports.
• Collaborate with infrastructure and network teams to resolve technical issues.
• Follow operational procedures and service level agreements (SLAs).

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT Support, NOC Operations, or Infrastructure Support.
• Experience monitoring enterprise IT infrastructure.
• Knowledge of Windows and Linux operating systems.
• Basic understanding of networking concepts.
• Experience troubleshooting infrastructure and system issues.
• Strong analytical, communication, and problem-solving skills.
• Nice to Have Experience with enterprise monitoring tools.
• ITIL Foundation certification.
• Experience working in a 24/7 NOC environment.
• Knowledge of virtualization or cloud platforms.