Night Manager – Luxury Residences (Downtown Dubai)

Confidential; Dubai; On-site; AED 279,000 - 469,000; Full time

Benefits offered by this job

Tax-free salary and service-charge

Medical insurance

Annual flight allowance

Career progression

Iconic Downtown Dubai location

Job summary

Confidential invites an experienced Night Manager to join its leadership team at a premier luxury residence in Downtown Dubai. You will supervise night operations, ensure safety, guest satisfaction, and seamless handovers.

As senior on duty, you manage front office, security, and engineering during night hours, coordinate with teams, uphold brand standards, and provide authoritative responses to guest and resident inquiries.

Qualifications

• Minimum 3–5 years of experience in a similar Night Manager or Duty Manager role within a 5-star hotel or high-end luxury residential community.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Proficiency in Opera PMS and MS Office Suite.
• Languages: Fluent in English; Arabic/Russian/French advantageous.
• Strong interpersonal and communication skills.
• Knowledge of UAE hospitality laws and safety regulations.
• Ability to work independently with minimal supervision.

Responsibilities

• Operational Leadership: Oversee front office, security, and engineering during night shift.
• Guest & Resident Relations: Resolve inquiries and emergencies with professionalism.
• Safety & Security: Enforce protocols, conduct patrols, manage emergency responses.
• Team Supervision: Lead night auditors, security, porters; ensure SOPs.
• Financial Integrity: Manage night audit, billing accuracy, cash floats, PMS recordings.
• Compliance: Ensure compliance with local regulations and safety standards during the night.

Skills

English fluency

Leadership

Customer service

Interpersonal skills

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Tools

Opera PMS

MS Office Suite

Job description

We are seeking an experienced and vigilant Night Manager to join the leadership team of a premier luxury residence property in the heart of Downtown Dubai. This is a unique opportunity to manage operations during critical night hours, ensuring the highest standards of safety, security, and guest satisfaction for our discerning residents and visitors.

As the senior leader on duty overnight, you will act as the primary point of contact for all operational matters, leading a diverse team to deliver seamless service while maintaining strict adherence to security protocols and brand standards.

Key Responsibilities

• Operational Leadership: Oversee all front office, security, and engineering operations during the night shift, ensuring smooth handovers from the day team and preparing comprehensive reports for morning leadership.
• Guest & Resident Relations: Act as the final authority for resolving complex guest/resident inquiries, complaints, or emergencies with professionalism, empathy, and efficiency.
• Safety & Security: Enforce strict security protocols, conduct regular property patrols, and manage emergency response procedures (fire, medical, security incidents) in coordination with local authorities and internal teams.
• Team Supervision: Lead, motivate, and monitor the performance of night auditors, security personnel, and porters, ensuring grooming standards and SOPs are maintained.
• Financial Integrity: Manage night audit processes, verify billing accuracy, handle cash floats, and ensure all financial transactions are recorded correctly in the PMS.
• Compliance: Ensure the property remains compliant with all local regulations, tourism laws, and internal health & safety standards throughout the night.

Requirements

• Experience: Minimum 3–5 years of experience in a similar Night Manager or Duty Manager role within a 5-star hotel or high-end luxury residential community.
• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Technical Skills: Proficiency in Opera PMS (or similar property management systems) and MS Office Suite.
• Languages: Fluent in English (written and spoken); additional languages (Arabic, Russian, French) are a strong advantage.
• Exceptional interpersonal and communication skills.
• Deep understanding of UAE hospitality laws and safety regulations.
• Ability to work independently with minimal supervision.

What We Offer

• A competitive tax-free salary and service charge distribution.
• Comprehensive medical insurance and annual flight allowance.
• Opportunities for career progression within a growing luxury hospitality group.
• A dynamic work environment in one of the world’s most iconic locations.