Night Manager

Four Seasons Hotel; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Four Seasons Hotel in Abu Dhabi seeks a Night Manager to lead the overnight Front Desk team and ensure seamless guest arrivals, departures, and billing. You will act as the first and last impression of the hotel, coordinating with Sales and Catering and guiding staff with a focus on hospitality and professionalism.

The ideal candidate has strong leadership, exceptional communication, and comprehensive knowledge of Rooms operations, with several years in luxury hotel settings and a proactive,

Qualifications

• A minimum of 2–3 years in a similar luxury-brand role.
• Outgoing personality and can-do approach to tasks.
• High level of understanding of Rooms operations.
• Bachelor's degree.
• At least five years related luxury-hotel experience.
• Excellent interpersonal, verbal and written communication skills.
• Good communication and computer skills.
• Strong leadership and inter-personal skills.

Responsibilities

• Manages the Front Desk staff during overnight shift.
• Interviews, trains and schedules staff.
• Conducts performance evaluations and disciplinaries as needed.
• Coordinates arrivals, departures and billing with Sales and Catering.
• Ensures all financial and credit procedures are followed.
• Resolves guest complaints from all hotel areas.
• Handles guest interactions with high hospitality and professionalism.
• Performs other tasks as assigned by the Assistant Director of Rooms or Front Office Manager.

Skills

Leadership

Interpersonal skills

Communication skills

Computer skills

Rooms operations

Education

Bachelor's degree

Job description

About the role

The Night Manager forms part of the Rooms Management Team and manages the hotel lobby and arrival departure experience within the hotel for the night shift. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. They ensure accurate communication between department managers following up on guest requests and problems. The Night Manager overseas the night operations and supports the Front Office Manager.

What you will do

Main Responsibilities

• Manages the staff at the Front Desk during overnight shift


• Interviews, trains and schedules the staff


• Conducts Performance Evaluations and disciplines staff when needed


• Coordinates arrivals, departures and billing requirements with Sales and Catering Department


• Assures that all financial and credit procedures are followed


• Resolves customer complaints from all areas of the hotel


• handling all guest interactions with the highest level of hospitality and professionalism


• Perform other tasks or projects as assigned by the Assistant Director of Rooms or Front Office Manager

Essential qualifications

A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand.

An outgoing personality and a can-do approach to an assigned task.

High level of understanding and knowledge of Rooms operations.

Bachelor s degree.

At least five years related working experience in luxury hotels.

Excellent interpersonal, verbal, and written communication skills.

Good Communications skills and Computer skills.

Has strong leadership and strong inter-personal skills.