Network Operations Technician: Performance & On-Call

Wynn Al Marjan Island; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island in the UAE is recruiting a Network Operations Technician to join the IT Operations Engineering & Support Team. You will monitor network performance, detect outages, investigate incidents, and implement patches and firmware updates to keep the infrastructure secure and highly available for a global hospitality operation.

The role requires a Diploma or Bachelor's in IT or CS, 1–2 years in network operations, and hands-on experience with TCP/IP, DNS, DHCP, VPN, and VLANs.

Qualifications

• Diploma or Bachelor's in IT, CS, or related field.
• 1–2 years of experience in network operations or IT infrastructure support.
• Proficiency in TCP/IP, DNS, DHCP, VPN, and VLAN configurations.
• Familiarity with SolarWinds and ITSM platforms like ServiceNow.
• Experience with wireless systems and controllers (WLC).
• Certifications such as CCNA or Network+ are preferred.
• Strong analytical and troubleshooting skills; good communication.
• Cloud networking familiarity (Azure, AWS) is a plus.

Responsibilities

• Monitor network systems for performance issues, outages, and security threats.
• Investigate and resolve network problems using diagnostic tools and logs.
• Perform routine maintenance and upgrades including patches and firmware updates.
• Install and configure network equipment such as routers, switches, firewalls, and access points.
• Collaborate with network engineers to optimize system performance.
• Maintain documentation of network configurations, incidents, and resolutions.
• Participate in on-call rotations and respond to after-hours alerts.
• Support end users and IT teams with network-related issues and escalations.
• Ensure compliance with internal security protocols and external standards.

Skills

TCP/IP

DNS

DHCP

VPN

VLAN

SolarWinds

ServiceNow

WLC (wireless)

Cloud networking

Education

Diploma/Bachelor's in IT/CS

Tools

SolarWinds

ServiceNow

Job description

Wynn Al Marjan Island in the UAE is recruiting a Network Operations Technician to join the IT Operations Engineering & Support Team. You will monitor network performance, detect outages, investigate incidents, and implement patches and firmware updates to keep the infrastructure secure and highly available for a global hospitality operation.

The role requires a Diploma or Bachelor's in IT or CS, 1–2 years in network operations, and hands-on experience with TCP/IP, DNS, DHCP, VPN, and VLANs.