Network Monitoring and Observability Engineer

Credo InfoTech Private Limited is Now rebranded as \"GWC Networks Private Limited\"; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

GWC Networks Private Limited in Dubai seeks a Network Monitoring and Observability Engineer with 2–5 years of hands-on experience to deploy, configure, and manage enterprise monitoring for on-site infrastructure and cloud environments.

You will work with SolarWinds, ManageEngine, WhatsUp Gold, Nagios, and Datadog to build dashboards, set alerts, and optimize data collection, ensuring high availability, performance, and security.

Qualifications

• 2–5 years of hands-on experience in network management or observability.
• Hands-on expertise with at least two platforms among SolarWinds, ManageEngine, WhatsUp Gold, Nagios, and Datadog.
• Strong networking fundamentals (TCP/IP, DNS, DHCP, SNMP, BGP, OSPF) and monitoring protocols.
• Ability to design dashboards, set alerts, and optimize data collection pipelines.
• Excellent written and verbal English communication.

Responsibilities

• Deploy, configure, and maintain core NMS and observability tools.
• Create dashboards and alerting configurations for networks and cloud services.
• Triage and troubleshoot network anomalies and outages.
• Tune data collection pipelines to reduce alert fatigue.
• Document SOPs, topology diagrams, and runbooks.

Skills

Networking fundamentals

Incident response

Analytical thinking

English communication

Tools

SolarWinds

ManageEngine

WhatsUp Gold

Nagios

Datadog

Job description

Job Category: NMS & Observability

Job Type: Full Time

Job Location: Dubai, United Arab Emirates

Location: On-site

Experience Required: 2–5 Years

Employment Type: Full-Time

Job Summary

We are seeking a dynamic and detail-oriented Network Monitoring and Observability Engineer with 2 to 5 years of hands‑on experience in deploying, configuring, and managing enterprise monitoring frameworks. In this role, you will be responsible for ensuring the high availability, performance, and security of our clients’ complex network infrastructures and cloud environments.

Key Responsibilities

• Platform Administration: Deploy, configure, and maintain core Network Management Systems (NMS) and observability tools including SolarWinds, ManageEngine, WhatsUp Gold, Nagios, and Datadog.
• Proactive Monitoring: Set up comprehensive dashboards, alerts, and threshold configurations for servers, network devices, applications, and cloud services to ensure minimal downtime.
• Incident Response & Troubleshooting: Rapidly triage, investigate, and resolve network anomalies, performance bottlenecks, and infrastructure outages.
• Performance Tuning: Optimize data collection, reduce alert fatigue, and refine log/metric collection pipelines across diverse enterprise environments.
• Collaboration & Documentation: Work closely with engineering and support teams to document standard operating procedures (SOPs), architecture topologies, and resolution playbooks.

Requirements & Qualifications

• Experience: 2–5 years of dedicated experience in network management, systems administration, or observability engineering.
• Technical Proficiency: Hands‑on expertise with at least two or more of the following or similar platforms:
  • SolarWinds
  • ManageEngine
  • WhatsUp Gold
  • Nagios
  • Datadog
• Core Knowledge: Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, SNMP, BGP, OSPF) and infrastructure monitoring protocols (Syslog, NetFlow, WMI, SNMP traps).
• Problem‑Solving: Strong analytical capabilities with a proven track record of root‑cause analysis and proactive issue mitigation.
• Communication: Excellent verbal and written communication skills in English; ability to collaborate effectively in a fast‑paced environment.

What We Offer

• Competitive remuneration package.
• Opportunities for career growth and professional certification support.
• A collaborative and dynamic work environment.

Interested candidates may share their updated resume along with current and expected salary details.