Multiunit Manager - Retail Fashion

Confidential Careers; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Confidential Careers in Dubai seeks an experienced Head of Retail Operations to lead the country’s stores, ensure the brand story and customer experience, and drive performance. You will forecast sales, manage budgets, and oversee stock, promotions, and store standards across the market.

The role requires 5–7 years in retail/operations, a Bachelor's degree or higher, and strong reporting, analysis and communication skills to navigate local laws and market dynamics.

Qualifications

• Years of exp: 5 to 7 years in retail or operations management.
• Bachelor's degree or higher required.
• Strong reporting, organization, networking and analysis skills.
• Ability to operate per country commercial and labor laws, under high pressure.

Responsibilities

• Lead a team of Branches managers and head country’s Retail Stores team.
• Deliver brand story and customer experience through performance management.
• Forecast sales yearly, seasonally, monthly, weekly and daily.
• Prepare annual budgets and detailed business operating plan.
• Manage stock levels and stock control decisions.
• Identify growth opportunities and propose partnerships and promotions.
• Ensure quality, health and safety standards and compliance with local laws.

Skills

Reporting

Organization

Networking

Analysis

Communication

Education

Bachelor's degree or higher

Job description

Strategy: Implementing Operations strategy in coherence with every brand image and identity.

• Objectives: Planning, implementing, controlling and adjusting new operational strategy objectives
• Industry awareness: Up-to-date with latest industry trends and best practices.
• Leads a team of Branches managers
• Heads country’s Retail Stores team to deliver the brand story and customer experience through performance management. Establishes clear team objectives and individual goals.
• Analyzes country and retail stores financial data and develops/implements action plans to daily deliver key results.
• Accurately forecast sales yearly, seasonally, monthly, weekly and daily for the purpose of forecasting a complete by store / country P&L.
• Prepares, discusses annual and seasonal budgets and produces a detailed annual business operating plan
• Prepares and presents monthly, quarterly or annual targets for revenue, profits and cash.
• Plans to achieve financial KPIS set by the management.
• Proposes business partnerships and co-planning.
• Follows and implements all company policy and procedures to ensure stability, sustainability, safety and security of the business in accordance with country’s laws, regulations and common best practices.
• Ensures standards for quality, customer service and health and safety are met;
• Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues. Reports all appropriate information to Retail Operations Manager.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with company provided planograms.
• Manages stock levels and making key decisions about stock control.
• Proposes special promotions, displays and events.
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiates changes to improve the business, . Revising opening hours, shifts, staff density, stock density, to ensure the store can compete effectively in the local market.
• Liaises with local authorities, media, malls, and the community in general.
• Develop and introduce mechanisms for identifying and securing business growth opportunities.
• Manage the day to day operations

Requirements:

• Years of Exp: 5 to 7
• Bachelor's degree/Higher diploma
• Excellent reporting, organization, networking, analysis skills.
• Ability to handle high pressure environment, high communication skills, critical analysis, organized and accurate, active and detail oriented, performance and achievement driven, ability to know, understand and operate as per countries’ commercial and labor laws.