Retail Branch Manager

Confidential Company; Dubai; On-site; AED 167,000 - 335,000; Full time

Job summary

Confidential Company in Dubai is seeking an experienced Retail Manager to track and analyze KPIs, buying trends, and customer needs to inform data-driven decisions. You will lead strategies to grow the customer base, increase store traffic, and drive profitability through market analysis and initiatives.

The role requires 5+ years in retail management, strong leadership, and exceptional customer service. You will mentor staff, ensure service excellence, and maintain compliant store operations in

Qualifications

• 5+ years in Retail management.
• Ability to lead teams and foster staff growth.
• Strong customer service skills and adaptability.
• Excellent communication and KPI monitoring experience.

Responsibilities

• Track and analyze key retail KPIs, buying trends and customer needs to enhance operational performance.
• Develop and implement strategies to expand the customer base and store traffic.
• Train, mentor and motivate sales and technical staff to achieve targets and foster accountability.
• Deliver high levels of customer satisfaction by maintaining service excellence and addressing concerns promptly.
• Manage store operations, visual merchandising, inventory control and administrative tasks while ensuring compliance.

Skills

Team leadership

Customer service

Communication skills

Retail KPI monitoring

Education

Bachelor’s or Master’s in Marketing or Sales

Job description

• Track and analyze key retail KPIs, buying trends and customer needs to enhance operational performance and inform data-driven decision-making

• Develop and implement strategies to expand the customer base, increase store traffic and maximize profitability through market analysis and innovative initiatives.

• Train, mentor and motivate sales and technical staff to achieve individual and store targets while fostering a culture of accountability and continuous improvement.

• Deliver high levels of customer satisfaction by maintaining service excellence, addressing concerns promptly and creating a safe, welcoming store environment.

• Manage store operations, visual merchandising, inventory control and administrative tasks while ensuring compliance with company policies and legal requirements.

Desired Candidate Profile

• Bachelor’s/Master’s in Marketing or Sales with 5+ years in Retail management.

• Proven ability to lead teams, manage performance and foster staff growth.

• Strong customer service skills with flexibility to meet diverse client needs.

• Excellent communication skills and hands-on experience in monitoring and driving retail KPIs.