Multi-Channel Resolution Specialist - Customer Care

AlFuttaim; Al Ain; On-site; AED 44,640 - 55,800; Full time

Job summary

AlFuttaim in Al Ain is hiring a Customer Service Assistant - Resolution. This role focuses on efficiently resolving customer complaints across service channels while supporting delivery coordination. The ideal candidate will have at least 2 years of customer service experience and a high school diploma.

The position offers a salary of 4000-5000 AED per month and emphasizes strong customer focus, problem-solving skills, and effective communication.

Join a globally recognized retail brand that values customer-centric service and teamwork.

Qualifications

• Minimum 2 years of experience in a customer service or complaint resolution role, preferably in retail or home furnishing environments.
• Strong customer focus with the ability to resolve issues calmly and effectively.
• Comfortable working with CRM systems and coordinating across multiple service teams.

Responsibilities

• Handle customer complaints from all channels, ensuring cases are logged accurately in CRM systems.
• Coordinate communication between customers and delivery or assembly suppliers.
• Identify recurring product defects and escalate for quality control.

Skills

Customer complaint handling and resolution

Problem-solving and analytical thinking

Retail service standards awareness

CRM and MS Office proficiency

Clear verbal and written communication

Education

High school diploma or equivalent

Job description

AlFuttaim in Al Ain is hiring a Customer Service Assistant - Resolution. This role focuses on efficiently resolving customer complaints across service channels while supporting delivery coordination. The ideal candidate will have at least 2 years of customer service experience and a high school diploma.

The position offers a salary of 4000-5000 AED per month and emphasizes strong customer focus, problem-solving skills, and effective communication.

Join a globally recognized retail brand that values customer-centric service and teamwork.