Client Care Executive: Elevate Service & Resolution

Al-Futtaim; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al-Futtaim invites applications for a Customer Service Executive in Dubai. You will be the main point of contact for clients, handling inquiries, resolving issues, and ensuring high standards of service delivery.

The role emphasizes SLA adherence, complaint handling within timelines, and maintaining CRM data accuracy. Candidates with 1–2 years in customer care and strong interpersonal skills are encouraged to apply.

Qualifications

• 1–2 years of customer care or contact center experience.
• Excellent interpersonal, facilitation, and presentation skills.
• Ability to maintain organized tracking systems for client interactions.
• Effective in setting priorities and managing multiple client accounts.
• Proactive problem-solving and conflict resolution skills.
• Understanding of customer care processes and complaint handling.

Responsibilities

• Ensure SLA compliance across all customer touchpoints (calls, email, complaints).
• Manage and resolve customer complaints within defined timelines.
• Improve customer satisfaction and overall experience.
• Drive first contact resolution and reduce repeat contacts.
• Maintain quality standards in all customer interactions.
• Monitor and enhance team productivity and operational efficiency.
• Ensure accuracy and completeness of CRM / case data; ensure SOPs and regulatory compliance.

Skills

Interpersonal skills

Facilitation

Presentation skills

Organization

Prioritization

Problem solving

Job description

Al-Futtaim invites applications for a Customer Service Executive in Dubai. You will be the main point of contact for clients, handling inquiries, resolving issues, and ensuring high standards of service delivery.

The role emphasizes SLA adherence, complaint handling within timelines, and maintaining CRM data accuracy. Candidates with 1–2 years in customer care and strong interpersonal skills are encouraged to apply.