MIS Manager - Automotive Aftersales Reporting
AlFuttaim
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Résumé du poste
Al-Futtaim Automotive seeks an MIS Manager to lead Aftersales reporting, delivering accurate management information and actionable insights. You will manage two MIS Executives, develop dashboards with Power BI/Tableau/Alteryx, reconcile data across brands and support budgeting and forecasting.
You will coordinate with Finance, IT and operations, ensuring data integrity and standardization across Aftersales reporting, with a focus on driving efficiency and informed decision-making.
Qualifications
- Bachelor's degree in a relevant field.
- 3–5 years in MIS, reporting, dashboard development or business analysis.
- Advanced Microsoft Excel skills.
- Strong Power BI or similar dashboard tools proficiency.
- Experience in data cleansing, reconciliation, KPI calculation and automation.
- Working knowledge of SQL or other data-query methods.
- Exposure to ERP, dealer management and CRM systems; SAP desirable.
- Experience in automotive retail or Aftersales is advantageous.
- Ability to manage multiple reporting requirements and deadlines.
Responsabilités
- Prepare and distribute accurate MIS reports on schedule.
- Deliver reliable operational and financial information to Aftersales management.
- Maintain consistent reporting standards across brands, branches and functions.
- Develop reporting solutions to improve visibility into Aftersales performance.
- Ensure reports provide clear, actionable insights for decisions.
- Lead and manage multiple reporting priorities with accuracy and timeliness.
- Develop KPI dashboards using Power BI, Tableau and Alteryx.
- Reconcile data across systems and brands; automate recurring tasks.
- Support budgeting, forecasting and financial analysis activities.
- Collaborate with Finance, IT and Operations Planning.
Connaissances
Formation
Outils
Description du poste
Al-Futtaim Automotive is seeking an MIS Manager to deliver accurate management information, performance reporting and actionable business insights for its Aftersales operations within Al-Futtaim Electric Mobility. Working with the Aftersales Business and Customer Experience function, you will manage reporting activities across brands, branches and operational teams. The position combines management information systems, business intelligence, financial analysis and performance monitoring to support effective decision-making. You will develop dashboards, improve reporting processes, reconcile information across multiple systems and support budgeting, forecasting and financial performance analysis. You will also coordinate with Finance, IT and operational stakeholders to maintain reliable business data and reporting standards. The role includes leading two MIS Executives, supporting Aftersales reporting requirements and identifying opportunities to improve reporting efficiency through automation and advanced analytical tools.
Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: MIS Management (CIO/CTO/VP)
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
- Prepare and distribute accurate management information system reports within established reporting timelines.
- Deliver reliable operational and financial information to Aftersales management and relevant business stakeholders.
- Maintain consistent reporting standards across brands, branches and business functions.
- Develop reporting solutions that improve visibility into Aftersales performance.
- Ensure management reports provide clear and actionable information to support business decisions.
- Manage multiple reporting priorities while maintaining accuracy and timely delivery.
- Develop and enhance key performance indicator dashboards and analytical reporting solutions.
- Use Power BI, Tableau and Alteryx to support data analysis, reporting and visualization.
- Improve the presentation and accessibility of business performance information.
- Identify opportunities to automate recurring reporting activities.
- Support accurate KPI calculations and consistent performance measurement.
- Apply analytical techniques to identify business trends and operational improvement opportunities.
- Maintain reliable reporting repositories and organized business information.
- Reconcile data across different systems, automotive brands and branches.
- Perform data cleansing and validation to improve reporting accuracy.
- Investigate discrepancies between reporting sources and coordinate appropriate corrections.
- Maintain consistent data definitions and calculation methods across reports.
- Support the integrity and reliability of management information used by the Aftersales business.
- Support budgeting, forecasting and management reporting activities.
- Analyze financial and operational performance to identify relevant trends and variances.
- Evaluate sales and market information to support business planning.
- Work closely with Finance to validate business targets and performance-related calculations.
- Review incentives, commissions and rebates in coordination with relevant financial stakeholders.
- Support the validation of monthly financial entries and related reporting information.
- Provide analytical insights that contribute to operational and financial decision-making.
- Develop service contracts and service pricing across Al-Futtaim Electric Mobility brands.
- Ensure business packages and service maintenance contracts (SMCs) are created and processed in SAP.
- Coordinate with relevant teams to maintain accurate service-related information.
- Support the consistency of commercial and administrative processes across Aftersales operations.
- Maintain reliable documentation and system records relating to service contracts and pricing activities.
- Coordinate system access requirements through Governance, Risk and Compliance (GRC) processes.
- Work with IT teams to investigate and resolve system-related issues.
- Support the development and consistent implementation of Aftersales standard operating procedures.
- Identify opportunities to improve reporting processes and operational efficiency.
- Collaborate with business stakeholders to address reporting and system requirements.
- Maintain compliance with company policies and Quality Management System requirements.
- Lead and develop two MIS Executives.
- Provide guidance and support to ensure accurate and timely reporting activities.
- Coordinate reporting requirements with Aftersales leadership and regional operations.
- Work collaboratively with technical teams, service operations, Finance, IT and Operations Planning and Intelligence.
- Support cross-functional reporting needs and maintain effective stakeholder relationships.
- Promote accuracy, accountability and continuous improvement within the MIS function.
- Maintain confidentiality when handling business, financial and operational information.
- Follow established company policies and reporting procedures.
- Ensure reporting activities comply with relevant Quality Management System requirements.
- Maintain high standards of professional integrity and data accuracy.
- Support reliable documentation and appropriate management of business information.
- Bachelor 's degree in Business Analytics, Information Systems, Finance, Statistics, Data Analytics or a related discipline.
- 3-5 years of experience in management information systems, reporting, dashboard development or business analysis.
- Advanced Microsoft Excel skills.
- Strong proficiency in Power BI or equivalent dashboard development tools.
- Experience in data cleansing, reconciliation, KPI calculation, reporting automation and data visualization.
- Working knowledge of SQL or other data-query methods.
- Exposure to ERP, dealer management, CRM, survey and financial reporting systems.
- SAP experience is desirable.
- Previous experience in automotive retail or Aftersales operations is advantageous.
- Experience managing multiple reporting requirements and meeting established deadlines.
- Strong analytical thinking and business performance evaluation skills.
- Ability to prepare accurate reports and communicate meaningful findings.
- Understanding of KPI development, calculation and performance monitoring.
- Experience working with operational, financial and sales-related information.
- Ability to interpret data and present actionable business insights.
- Advanced Microsoft Excel capabilities.
- Strong Power BI or equivalent dashboard development skills.
- Familiarity with Tableau, Alteryx and business intelligence reporting solutions.
- Working knowledge of SQL or other data-query techniques.
- Experience with data visualization, report automation and data reconciliation.
- Understanding of enterprise systems and the importance of consistent data management.
- Ability to support budgeting, forecasting and management reporting.
- Understanding of financial and operational performance indicators.
- Attention to accuracy when reviewing incentives, commissions, rebates and financial information.
- Ability to collaborate with Finance on reporting and validation requirements.
- Commercial awareness relevant to automotive Aftersales operations.
- Ability to lead and support a small MIS team.
- Clear written and verbal communication skills.
- Strong stakeholder coordination and cross-functional collaboration capabilities.
- Ability to explain reporting findings and analytical information to business colleagues.
- Effective prioritization and time management skills.
- Excellent attention to detail and commitment to data accuracy.
- High standards of confidentiality and professional integrity.
- Organized approach to managing multiple reporting priorities.
- Proactive problem-solving and continuous improvement mindset.
- Ability to work effectively with Finance, IT and operational stakeholders.
- Commitment to established policies, procedures and reporting governance.
The MIS Manager will work with the Aftersales Business and Customer Experience function within Al-Futtaim Automotive. The position serves as a shared reporting resource for Aftersales leadership, regional operations, technical and service operations, Finance, IT and Operations Planning and Intelligence. Through reliable management information, business intelligence dashboards and performance analysis, the role supports informed decisions and consistent reporting across the Aftersales business.
BYD is a global technology and automotive company focused on electric mobility, battery innovation and sustainable transportation solutions. Guided by its mission, "Technological Innovations for a Better Life, " BYD develops technologies and mobility solutions supporting the transition toward zero-emission transportation. Through Al-Futtaim Electric Mobility, the brand forms part of Al-Futtaim Automotive 's activities in the UAE, contributing to the development of electric mobility and associated Aftersales services.
Al-Futtaim Automotive is a major regional mobility business operating across eight countries in the Middle East, Asia and North Africa. With a portfolio of more than 25 international brands, the division provides products and services covering passenger vehicles, commercial vehicles and industrial equipment. Its business capabilities include integrated logistics, leasing, aftersales and financial services, supporting customers throughout the mobility journey. Al-Futtaim Automotive focuses on innovation, digital transformation and customer experience while developing mobility solutions for individuals, businesses and communities. The division employs more than 9,000 colleagues and emphasizes collaboration, professional development and the adoption of new technologies.
Established in the 1930s, Al-Futtaim Group is a privately held regional business headquartered in Dubai, United Arab Emirates. Operating across more than 20 countries, the Group has business interests in automotive, financial services, real estate, retail and healthcare. It employs more than 40,000 people and represents over 200 international brands, including Toyota, Lexus, IKEA, ACE and Marks and Spencer. Al-Futtaim Group focuses on digital innovation, artificial intelligence, sustainable growth and strategic partnerships to create long‑term value for customers, communities and business partners. Its purpose is to enrich lives, support communities and pursue responsible business development for future generations.
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