Middle East & India Business Development Manager Travel Retail H/F

Diptyque Paris; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Diptyque Paris is seeking a Business Development Manager to drive expansion in the Middle East and India Travel Retail. You will partner with key operators, define sales objectives, monitor performance, and build lasting relationships to grow revenue and brand visibility.

Based in Dubai, frequent travel is expected as you coordinate training and merchandising initiatives across the region. You will lead BC recruitment and development, deliver product training, and ensure compliance with Diptyque

Qualifications

• 3–5 years of experience in Travel Retail or luxury beauty.
• Experience in luxury fragrance and beauty is preferred.
• Strong adaptability and intercultural communication skills.
• Excellent interpersonal and results-driven mentality.

Responsibilities

• Define annual and monthly sell-out objectives with the Area Manager.
• Monitor KPIs, optimise stock levels and assortment.
• Conduct monthly sales analysis by operator and category.
• Maintain strong relationships with Travel Retail operators and store managers.
• Coordinate recruitment and development of Beauty Consultants across the region.
• Set monthly BC and POS objectives and act as main contact for BCs.
• Deliver product training to BCs and organize seminars.
• Ensure Diptyque merchandising guidelines are followed at all points of sale.
• Negotiate additional spaces and propose initiatives for brand visibility.
• Identify opportunities for new points of sale and monitor market trends.

Skills

Travel Retail

Relationship Building

Sales Analysis

Leadership

Merchandising

Organization

Autonomy

Intercultural Skills

MS Office

English Fluency

Tools

PowerPoint

Excel

Word

Job description

Driving the expansion of the Middle East and India Travel Retail Zone, the Business Development Manager partners with a portfolio of key strategic operators across the region, playing a pivotal role in shaping the brand's presence in a fast-growing market. Reporting to the Travel Retail EMEA Area Manager, he/she drives sales performance across points of sale, generates revenue growth and market share gains, and elevates the brand's positioning by cultivating string, lasting relationships with our partners.

Core Responsibilities

• Define annual and monthly sell-out objectives in collaboration with the Area Manager.
• Monitor retail performance through KPIs, optimize stock levels and assortment.
• Conduct monthly sales analysis by operator and category.
• Maintain strong relationships with Travel Retail operators and store managers.

Coordination & Supervision

• Contribute to the recruitment, animate, and support Beauty Consultants (BCs) across the region.
• Set monthly objectives per BC and per point of sale.
• Act as the main point of contact for BCs.
• Analyze sales and provide recommendations to boost revenue and brand visibility.

Training & Coaching

• Deliver product training to BCs.
• Identify training needs in collaboration with the Training Department.
• Train and coach BCs, generic staff, and promoters during animations.
• Organize dedicated seminars for BCs.
• Implement the annual animation plan across the region.
• Ensure compliance with Diptyque merchandising guidelines in all points of sale.
• Monitor stock levels and assortment.
• Train BCs and store managers on merchandising policies and ensure reporting.

Operator Relations

• Build strong relationships with operators and store managers.
• Provide regular field reporting.
• Negotiate additional spaces and propose initiatives to increase brand visibility.
• Participate in the organization of TFWA Cannes, a key event in the Travel Retail industry.
• Identify new brands, launches, and competitive trends.
• Detect opportunities for opening new points of sale.
• Analyze consumer needs to anticipate market developments.

Candidate Profile

Experience

you have at least 3 to 5 years of experience in Travel Retail or retail, ideally in luxury, fragrance, and beauty.

Skills

• Strong adaptability in a constantly evolving environment.
• Excellent interpersonal and intercultural skills.
• Field-oriented and results-driven.
• Managerial skills and analytical mindset.
• Organization, rigor, and attention to detail.
• Autonomy and team spirit.
• Proficiency in Microsoft Office tools (PowerPoint, Excel, Word).
• Languages: Fluent in English; Arabic is a strong asset.

This position is based in Dubai and requires frequent travel (approximately 60%).