Merchant Acquisition Lead – Payments & POS Growth

Transguard Workforce Solutions; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Transguard Workforce Solutions is recruiting a Merchant Acquisition Specialist for our client to be based out of their Dubai office. The incumbent will work with the Merchant Relationship Manager to ensure high levels of bank acceptance, conduct market surveys, and drive lead generation and conversion to expand the bank’s footprint.

The role requires initiative, professionalism, and alignment with the Bank's strategic objectives, including education of SE staff on card acceptance and fraud

Qualifications

• Experience in merchant acquiring or payments environment.
• 7+ years of relevant experience.

Responsibilities

• Achieve monthly and annual merchant signing and DBV targets across point of sale and online merchants.
• Increase bank acceptance in assigned territory.
• Conduct onsite market surveys (POC) / Testing and approach potential merchants for signing.
• Drive DBV volumes through early activation of signed merchants.
• Plan and prepare a daily/weekly schedule to visit all SE’s on assigned areas.
• Ensure SE staff is educated on Card acceptance procedures and fraud prevention during set-up and servicing calls.
• Review monthly signing and DBV reports.
• Regular contacts with SE owners/managers, sales personnel, finance managers and cashiers.
• Constant contact with Merchant Business team, ESG, authorizations, customer services, marketing, other staff in UAE & central office.
• Independently has the ability to identify causes and find solutions for operational problems with SE’s.
• To resolve and overcome objections to discount rates, speed of pay from existing SE’s and to be able to sign hold-outs
• Independently resolve staff conflict and find solution as appropriate d. Decision Making
• Recommend SES for inclusion in marketing campaigns
• Recommend cancellation of establishment and advise manager of threatened account of cancellation and plan an action to resolve them

Skills

Merchant business

Sales skills

Industry knowledge

Job description

Transguard Workforce Solutions is recruiting a Merchant Acquisition Specialist for our client to be based out of their Dubai office. The incumbent will work with the Merchant Relationship Manager to ensure high levels of bank acceptance, conduct market surveys, and drive lead generation and conversion to expand the bank’s footprint.

The role requires initiative, professionalism, and alignment with the Bank's strategic objectives, including education of SE staff on card acceptance and fraud