MENA Partner Growth & Enablement Manager

LaunchTN; Dubai; Teletrabalho; AED 240 000 - 420 000; Tempo integral

Resumo da oferta

Napster is seeking a remote Partner Account Manager for the MENA region, based in Dubai. The role focuses on governing partner relationships, onboarding, enablement, and growth across strategic ecosystems.

You will coordinate with cross-functional teams to support partner opportunities, manage activation milestones, and ensure a high-quality partner experience in a fast-paced, commercially driven environment.

Qualificações

• 10+ years of experience in Partner Account Management, Channel Account Management, Alliances, Partner Success, Customer Success, Account Management, or a related role within enterprise software or SaaS.

Responsabilidades

• Act as a day-to-day point of contact for an assigned portfolio of partners across MENA, working alongside the relevant Channel or Partner Manager.
• Build a deep understanding of each partner's business model, capabilities, customer base, strategic priorities, and go-to-market motion.
• Establish a structured engagement cadence including regular check-ins, pipeline discussions, enablement follow-ups, and business reviews.
• Build relationships across multiple stakeholders within each partner organization.
• Maintain clear partner plans, actions, owners, and next steps, ensuring commitments are followed through consistently.
• Own the operational journey for newly onboarded partners, ensuring they move efficiently from signed agreement to enabled, activated, and commercially engaged.
• Coordinate product, sales, technical, and go-to-market enablement across internal teams.
• Track activation milestones and proactively address blockers or gaps.
• Ensure partners understand how to position our offering, identify opportunities, engage our teams, and navigate internal processes.
• Work closely with Partner Marketing on launches, campaigns, events, content, and partner activation initiatives.
• Support partners throughout active customer pursuits, ensuring requests are triaged quickly and the right internal resources are engaged.
• Coordinate with Sales, Solutions Engineering, Professional Services, and other teams to help progress partner-led opportunities.
• Maintain visibility into partner-sourced and partner-influenced opportunities, key actions, blockers, and next steps.
• Ensure partners have the commercial, technical, product, and marketing support needed to move opportunities forward.
• Escalate where senior commercial, technical, or partnership intervention is required.
• Serve as a first point of triage for day-to-day partner questions, requests, and issues.
• Resolve requests directly where possible and route complex matters to the appropriate internal owner with full context.
• Coordinate internally so partners receive timely and clear responses without having to navigate the organization themselves.
• Ensure Channel and Partner Managers have strong visibility into partner activity, sentiment, opportunities, risks, and outstanding actions.
• Drive accountability across both internal and external stakeholders.
• Monitor partner engagement, activation, pipeline activity, opportunity progression, and overall relationship health.
• Identify opportunities to deepen relationships and increase partner activity and commercial contribution.
• Surface risks, inactivity, and commercial opportunities early.Support quarterly and annual partner planning with clear insight into performance, pipeline, enablement, and growth opportunities.
• Help build a repeatable and scalable partner management model across MENA.

Conhecimentos

Partner Account Management

Channel Account Management

Alliances

Partner Success

Customer Success

Account Management

Stakeholder management

Descrição da oferta de emprego

Napster is seeking a remote Partner Account Manager for the MENA region, based in Dubai. The role focuses on governing partner relationships, onboarding, enablement, and growth across strategic ecosystems.

You will coordinate with cross-functional teams to support partner opportunities, manage activation milestones, and ensure a high-quality partner experience in a fast-paced, commercially driven environment.