Dubai Member Experience Executive — Elevate Club Journeys

TALENTMATE; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Arada is expanding its Wellfit member experience team to deliver exceptional customer experiences and help drive member retention. We are seeking a passionate Member Experience Executive to work across in-club, phone, and email channels, ensuring every member feels valued and engaged.

You will collaborate with fitness and membership teams to tailor programs, address queries promptly, and contribute to a welcoming, high-standard club environment.

Qualifications

• Strong customer service skills with a positive, professional attitude.
• Ability to anticipate member needs and provide solutions.
• Excellent communication and relationship-building skills.
• Knowledge of fitness programs and services is a plus.

Responsibilities

• Welcome and assist members with professionalism and care
• Handle account queries, scheduling, and service requests promptly
• Build strong relationships through in-club, phone, and email outreach
• Recommend programs, products, and services tailored to member needs
• Gather feedback to improve the member journey and elevate service culture
• Support retail shop operations and ensure club cleanliness standards
• Collaborate with fitness and membership teams to maximize engagement

Skills

Customer service

Communication

Relationship building

Problem solving

Job description

Arada is expanding its Wellfit member experience team to deliver exceptional customer experiences and help drive member retention. We are seeking a passionate Member Experience Executive to work across in-club, phone, and email channels, ensuring every member feels valued and engaged.

You will collaborate with fitness and membership teams to tailor programs, address queries promptly, and contribute to a welcoming, high-standard club environment.