Member Experience Executive

Arada; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Arada in the United Arab Emirates is recruiting a Customer Service Executive for FitnGlam memberships to deliver the highest quality service, greet members, handle inquiries, and support account maintenance. You will connect members with the right resources and programs, reinforcing retention and satisfaction across club activities.

The role requires excellent communication, the ability to manage relationships, and a proactive approach to service.

Qualifications

• Proven experience in customer service in a reputable organization.
• Extensive knowledge of all club activities and promotions.
• Excellent communication, listening, and interpersonal skills.
• Ability to firmly but tactfully enforce company Policies and Procedures.

Responsibilities

• Greets and services members at the reception in a friendly and professional manner.
• Responds attentively and promptly to member needs.
• Initiates, develops and maintains positive relationships with all members and guests, knowing by name as many members as possible.
• Answers and transfers phone calls in a timely and professional manner.
• Elevate the culture of service through outreach initiatives. Contact members via phone, email and in-club conversations, building relationships and engaging members within their areas of interest.
• Articulate extensive knowledge of FitnGlam Fitness programs, products, services, current club events, policies and procedures.
• Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.
• Delivers excellent customer service to all club guests
• Creates the best first impressions.

Job description

About Us

At Arada, we create communities that inspire healthier, happier and more meaningful lives. Through innovative developments, exceptional customer experiences and a commitment to sustainability, we are shaping places where people can live, work and thrive.

Joining Arada means becoming part of a collaborative, ambitious and forward-thinking team dedicated to delivering excellence across every aspect of our business.

Role Purpose

Responsible for overall member retention by delivering the highest quality customer service by listening and responding to all members. Assists members with account maintenance and articulates an extensive knowledge of FitnGlam products and services. Anticipates member needs and interests and recommends programs, products and services appropriately. The Customer Service Executive helps maximize member retention by connecting each member to the right people, place and program.

Key Responsibilities

Ensuring Exceptional Member Service

• Greets and services members at the reception in a friendly and professional manner
• Responds attentively and promptly to member needs
• Initiates, develops and maintains positive relationships with all members and guests, knowing by name as many members as possible
• Answers and transfers phone calls in a timely and professional manner.

Member Retention

• Elevate the culture of service through outreach initiatives. Contact members via phone, email and in-club conversations, building relationships and engaging members within their areas of interest. All service conversations and appointments should be appropriately tracked in CSS
• Articulate extensive knowledge of FitnGlam Fitness programs, products, services, current club events, policies and procedures.

Customer Service

• Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.
• Delivers excellent customer service to all club guests
• Creates the best first impressions

Skill, Knowledge & Experience

• Proven experience in customer service in a reputable organization
• Extensive knowledge of all club activities and promotions
• Ability to firmly but tactfully enforce company Policies and Procedures
• Excellent communication, listening, and interpersonal skills

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

Why join Arada?

At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.