Member Experience Specialist — Fitness & Wellness

AE Jobs; Dubai, Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Sports environment

Premium clients exposure

Career growth

Dynamic workplace

UAE fitness industry experience

Job summary

Champs Sports Club is seeking a Customer Service Executive to join its team in Dubai and Abu Dhabi. You will manage customer interactions and ensure high-quality service for club members in a professional sport and wellness setting.

Ideal candidates have 3+ years in customer service within the fitness industry, strong communication and interpersonal skills, and a friendly, professional demeanor. Arabic language skills are an advantage for this role.

Qualifications

• Minimum 3 years of experience in a similar customer service role.
• Experience in the fitness or sports industry is mandatory.
• Strong communication and interpersonal skills.
• Professional and friendly personality.
• Ability to deliver exceptional customer service.
• Arabic language skills are an advantage.

Responsibilities

• Provide excellent customer support and maintain positive client relationships.
• Handle customer inquiries and resolve concerns professionally.
• Assist members with club services, promotions, and offerings.
• Maintain strong knowledge of fitness programs and club facilities.
• Ensure a high standard of customer experience at all times.

Skills

3+ years experience

fitness industry

communication skills

interpersonal skills

customer service

Arabic language

Job description

Champs Sports Club is seeking a Customer Service Executive to join its team in Dubai and Abu Dhabi. You will manage customer interactions and ensure high-quality service for club members in a professional sport and wellness setting.

Ideal candidates have 3+ years in customer service within the fitness industry, strong communication and interpersonal skills, and a friendly, professional demeanor. Arabic language skills are an advantage for this role.